Officine Universelle Buly Customer Relations Assistant Intern

About Officine Universelle Buly

Officine Universelle Buly is a distinctive Parisian beauty house that revives the spirit of the 19th-century apothecary through exceptional cosmetics, perfumes, and artful grooming rituals. As an employer, the Maison offers a refined environment where heritage, craftsmanship, calligraphy, product expertise, and theatrical retail service converge. Its teams are invited to uphold a culture of elegance, curiosity, and precision, serving an international clientele with warmth and erudition. With boutiques conceived as immersive cabinets of beauty and a growing global presence, Officine Universelle Buly appeals to professionals who value tradition reimagined, meticulous detail, and the quiet intelligence of contemporary French luxury.

Role & Responsibilities

• Manage customer inquiries and cases across omnichannel platforms (email, WhatsApp, phone calls, Instagram Direct Messages) using Zendesk ticketing system
• Collaborate with customer service teams, retail boutiques, and other departments to ensure seamless and consistent customer experience
• Provide first-level responses to frequently asked questions using brand protocols and product knowledge
• Collect, analyze, and synthesize customer feedback to identify experience improvement opportunities
• Participate in cross-functional projects aimed at enhancing omnichannel customer journey fluidity and quality
• Track and report on project impact metrics related to customer satisfaction and key performance indicators
• Support the B2B Client Relations Manager in managing corporate orders, including product recommendations, quotation preparation, and delivery coordination
• Cultivate and maintain relationships with restaurant and hotel partners to ensure service quality and consistency
• Develop and present operational and organizational recommendations to enhance overall customer experience

Qualifications

• Enrolled in Master's 1 or Master's 2 program (business school or equivalent)
• Strong affinity for luxury, beauty, and cosmetics sectors
• Fluent in French and English (spoken and written); third language a plus
• Proficiency with standard office software (Microsoft Office Suite) and customer service platforms such as Zendesk or equivalent systems
• Prior experience in omnichannel customer relations, customer service, CRM, or retail environments preferred
• Excellent customer service mindset with strong organizational and multitasking capabilities
• Outstanding interpersonal skills, intellectual curiosity, collaborative spirit, and demonstrated ability to learn quickly

Skills

Experience

Beginner-level candidates welcome; prior experience in customer relations, CRM, or retail environments is advantageous but not required.

Education

Currently enrolled in Master's 1 or Master's 2 program (business school or equivalent institution).

Workplace

Culture

Officine Universelle Buly cultivates a workplace where heritage, craftsmanship, and refined client service are central to every role. Employees are immersed in an environment of Parisian elegance, meticulous attention to detail, and artisanal savoir-faire, where storytelling and product knowledge are valued as highly as commercial excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.