Officine Universelle Buly Client Relations Intern

About Officine Universelle Buly

Officine Universelle Buly is a distinctive Parisian beauty house that revives the spirit of the 19th-century apothecary through exceptional cosmetics, perfumes, and artful grooming rituals. As an employer, the Maison offers a refined environment where heritage, craftsmanship, calligraphy, product expertise, and theatrical retail service converge. Its teams are invited to uphold a culture of elegance, curiosity, and precision, serving an international clientele with warmth and erudition. With boutiques conceived as immersive cabinets of beauty and a growing global presence, Officine Universelle Buly appeals to professionals who value tradition reimagined, meticulous detail, and the quiet intelligence of contemporary French luxury.

Role & Responsibilities

• Manage and track customer inquiries across multiple channels including email, WhatsApp, phone calls, and Instagram Direct Messages
• Handle customer service tickets within the omnichannel system (Zendesk) and collaborate with boutique teams and other departments to ensure seamless customer experience
• Provide first-level responses to frequently asked questions using established protocols and product knowledge
• Collect, analyze, and synthesize customer feedback to identify opportunities for improvement and optimization
• Support projects aimed at enhancing the fluidity and quality of the customer journey across all channels
• Track and report on project impact regarding customer satisfaction and key performance indicators
• Assist the B2B Customer Relations Manager with corporate order coordination, including product consultation, quotation preparation, and delivery coordination
• Maintain and develop relationships with partner restaurants and hotels to ensure consistent service quality
• Provide operational and organizational recommendations to enrich the customer experience

Qualifications

• Enrolled in a Master's 1 or Master's 2 program at a business school or equivalent institution
• Strong affinity for the luxury, beauty, and cosmetics sectors
• Excellent command of French and English (oral and written); a third language is advantageous
• Proficiency with standard office software (Microsoft Office suite) and CRM systems such as Zendesk
• Customer-first mindset with strong organizational skills and the ability to manage multiple tasks concurrently
• Excellent interpersonal and communication abilities with team spirit and eagerness to learn

Skills

Experience

Previous experience in omnichannel customer relations, customer service, CRM, or retail environments is advantageous but not required; entry-level candidates are encouraged to apply.

Education

Master's degree candidate (Master 1 or Master 2) from a business school or equivalent higher education institution.

Workplace

Culture

Officine Universelle Buly cultivates a workplace where heritage, craftsmanship, and refined client service are central to every role. Employees are immersed in an environment of Parisian elegance, meticulous attention to detail, and artisanal savoir-faire, where storytelling and product knowledge are valued as highly as commercial excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.