Officine Panerai Senior Client Advisor

About Officine Panerai

Officine Panerai is an Italian luxury watchmaker renowned for its maritime heritage, robust mechanical timepieces and distinctive design language. As a maison within the Richemont group, the brand combines traditional watchmaking craftsmanship with contemporary retail experiences, serving a global clientele through flagship boutiques and authorised retailers.

Role & Responsibilities

• Develop and implement strategic customer contact plans to communicate product launches and engage potential customers in targeted sales campaigns to build new relationships
• Serve as primary point of contact for customer queries and complaints, resolving issues directly and escalating complex matters appropriately
• Set clear objectives for each sales interaction; deliver compelling product presentations using standard materials and ask diagnostic questions to assess customer interest and identify information gaps
• Identify and qualify potential customers by gathering information, soliciting referrals from existing contacts, and participating in trade shows and industry conferences
• Recommend product configurations and quantities tailored to customer needs, leveraging personal expertise to guide purchasing decisions at standard pricing and terms
• Schedule follow-up actions and enter comprehensive contact data into the CRM system to maintain call plans and ensure high-quality organizational data for customer retention and business development
• Collaborate with internal teams to develop communications and strengthen external customer relationships while meeting evolving client needs
• Ensure compliance with organizational policies, procedures, and relevant regulatory codes; obtain supervisory authorization for any procedural exceptions
• Monitor personal performance against objectives using performance management systems; contribute to team performance oversight, work allocation, and quality assurance
• Continuously develop professional capabilities through training, coaching, external accreditation where applicable, and ongoing education on technology, regulation, and industry best practices

Qualifications

• Demonstrated success in consultative sales or customer relationship management within luxury goods or high-value consumer markets
• Proficiency with CRM systems and customer management platforms
• Proven ability to identify customer needs and articulate product value propositions
• Strong understanding of luxury brand positioning and horological craftsmanship
• Excellent communication and interpersonal skills with fluency in Mandarin Chinese and English

Skills

Experience

Senior-level experience in customer-facing roles within luxury retail, jewelry, watches, or premium consumer goods. Track record of building and maintaining high-value customer relationships and exceeding sales targets through consultative engagement.

Education

Secondary education or equivalent; tertiary qualification in business, sales, marketing, or luxury brand management preferred.

Workplace

Culture

The workplace reflects Officine Panerai's fusion of Italian design and technical watchmaking: rigorous about craft, yet warm and client-centric. Teams operate with a strong sense of heritage, collaboration and attention to detail, where excellence in service and product knowledge is rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.