Officine Panerai Senior Client Advisor

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Drive revenue targets and key performance indicators whilst orchestrating a memorable Panerai client experience from welcome through purchase completion
• Identify commercial opportunities through insightful client needs analysis, transforming each interaction into a privileged moment
• Embody the Panerai DNA and heritage, passionately communicating the brand's history and creations with authority and authenticity
• Maintain continuous market intelligence within the luxury sector, positioning yourself as an indispensable brand reference
• Ensure security, fluidity, and impeccable execution of daily boutique operations including opening, closing, inventory management, and after-sales service
• Maintain and elevate the boutique's image to reflect Panerai's standards of excellence at all times
• Build and nurture an exceptional client portfolio through strategic CRM initiatives and innovative relationship-building, transforming transactions into lasting, trust-based relationships
• Participate actively in brand events and strategic client initiatives that strengthen portfolio development
• Deliver exemplary after-sales service, ensuring every client feels uniquely valued and fully supported from first contact through post-purchase follow-up

Qualifications

• Minimum three years of confirmed experience in luxury retail sales at a commercial level
• Fluent in French and English; knowledge of a third language is a significant asset
• Strong results-oriented mindset with proactive engagement and solid commercial acumen
• Excellent interpersonal qualities including empathy, team spirit, and proven capacity to build and develop client networks
• Demonstrated curiosity, motivation, and innate sense of client service excellence
• Meticulous attention to detail with strong organizational abilities and capacity to manage multiple priorities simultaneously
• Proficiency with standard business software and IT tools

Skills

Experience

Minimum three years of significant experience in luxury retail sales, preferably within the watches, jewelry, or high-end consumer goods sectors. Demonstrated track record of achieving or exceeding sales targets, building client relationships, and delivering exceptional service in a premium retail environment.

Education

No specific educational qualification mentioned; relevant professional experience in luxury retail is the primary requirement.

Workplace

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.