- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- €39,000–42,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 9, 2026
About Officine Panerai
Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.
The Senior Client Advisor supports Panerai’s Milan boutique in achieving its objectives, delivering tailored client service, driving sales and managing boutique operations. The role is full-time under the CCNL Commercio and includes a salary range of €39,000–€42,000, an annual bonus plan, commission, €8 meal vouchers per working day and welfare benefits.
Role & Responsibilities
- Achieve boutique objectives and targets with a high level of autonomy.
- Deliver attentive customer service, drawing on strong listening skills and Maison and product knowledge to create an memorable brand experience and increase sales.
- Uphold operational excellence by mastering the Panerai Selling Ceremony.
- Demonstrate a strong sales mindset and identify business growth opportunities.
- Provide tailored follow-up to clients and prospects, maintain high-quality service to the client portfolio using CRM and clienteling tools, and report accurately.
- Support after-sales clients with helpful solutions in accordance with Maison procedures.
- Act as a brand ambassador and build a network of high-potential clients.
- Develop memorable events and client activation through innovative ideas and creativity.
- Contribute to implementing the omnichannel strategy and using digital tools in the market.
- Manage boutique operations in accordance with procedures and policies.
Qualifications
- Empathy and natural curiosity to deliver an unforgettable client experience and build loyal client relationships.
- Strong sales experience and a passion for watches to achieve sales targets and contribute to team objectives.
- Innovative ideas and creativity.
- Digital skills to support the omnichannel strategy and use of digital tools.
- Excellent organizational skills.
- Fluency in Italian and English.
Skills
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 39,000 to EUR 42,000 per annum.
Benefits
Annual bonus plan, commission scheme, €8 meal vouchers per working day, and welfare benefits.
Culture
Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Officine Panerai, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Consultant», «Senior Boutique Advisor», «Senior Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.