Officine Panerai Senior Client Advisor

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns, building new relationships.
• Serve as the first point of contact for customer queries and complaints, resolving them or referring complex issues and ensuring appropriate responses.
• Set clear objectives for each sales call or meeting; present using standard materials; and ask relevant questions to assess customer interest and identify and address areas requiring further information or explanation.
• Identify potential customers through information, referrals and recommendations from existing customers and other contacts, and through participation in trade shows and conferences.
• Identify products or services that meet customers’ stated needs, recommend quantities and configurations using personal expertise, explain the selection, and invite customers to purchase at standard prices and terms and conditions of sale.
• Schedule follow-up actions and enter relevant customer information into the CRM system after each contact to create call plans and support effective customer retention and business development.
• Assist with internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Develop knowledge of organisational policies and procedures, relevant regulatory codes and codes of conduct, and ensure work adheres to those standards; obtain supervisor or manager authorisation for exceptions to mandatory procedures.
• Respond to personal objectives and use performance management systems to improve individual performance; alternatively, monitor team performance, allocate work, review completion, take corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Develop personal capabilities through assessment and development planning, formal and informal training, and coaching; obtain or maintain relevant external professional accreditation; and keep abreast of technology, external regulation and industry best practices through ongoing education, conferences and specialist media.

Skills

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.