Officine Panerai Client Advisor

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Consistently achieve and exceed monthly and yearly sales turnover and KPI targets in collaboration with Boutique Manager
• Welcome and guide customers through all steps of the sales process following the Panerai Selling Ceremony
• Identify and qualify high-potential sales leads, performing targeted follow-up to convert opportunities
• Assess customer needs and recommend appropriate timepieces to drive conversion and satisfaction
• Develop and manage an attributed client portfolio through systematic relationship building, CRM data entry, and Panerai-approved engagement initiatives
• Maintain comprehensive product knowledge including brand history, DNA, technical specifications, availability, and delivery status
• Provide seamless after-sales service, handling service requests and ensuring timely follow-up and resolution
• Participate actively in brand training sessions and competitive intelligence development
• Maintain impeccable personal presentation and boutique appearance in accordance with brand guidelines
• Execute daily boutique operations including opening, closing, inventory management, and repair process coordination

Qualifications

• Proven luxury retail sales experience in watches, jewelry, or comparable high-end sectors
• Demonstrated ability to consistently meet or exceed sales targets and KPIs
• Excellent interpersonal and communication skills with fluency in English; additional languages (Mandarin, Malay) beneficial
• Commitment to brand excellence, with the ability to serve as a brand ambassador
• Proficiency with CRM systems and digital tools for customer data management
• Understanding of luxury market positioning and competitor landscape

Skills

Experience

Minimum 2–3 years of sales experience in luxury retail, watches, jewelry, or equivalent high-end client-facing environment. Proven track record of meeting sales targets and managing client portfolios in a structured CRM environment.

Education

Secondary education (GCSE/A-Levels or equivalent); luxury retail certification or advanced sales training beneficial.

Workplace

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.