Officine Panerai Client Advisor

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Consistently achieve or exceed monthly and annual turnover and KPI targets set by the Boutique Manager and management.
• Support the boutique in achieving or exceeding its overall target.
• Participate actively in briefings and contribute to boutique performance development.
• Welcome customers, handle their requests, and manage every stage of the sale in accordance with the Panerai Selling Ceremony.
• Identify high-potential sales leads and conduct targeted, diligent follow-up to generate product sales opportunities.
• Identify customers’ needs and recommend and promote suitable products.
• Know the Maison’s products, availability and delivery status, as well as the brand’s DNA and history, and share this knowledge with customers.
• Develop an understanding of competitors and the luxury industry through self-directed learning and training; participate in all brand training sessions.
• Represent the brand with impeccable presentation in accordance with its guidelines.
• Understand and comply with company policies and procedures, including those covering security, inventory and product deliveries.
• Manage daily boutique operations, including opening and closing, inventory and the repairs process.
• Help maintain the boutique’s appearance in line with interior and exterior environment guidelines, including grooming and visual merchandising.
• Assist with special projects as needed.
• Contribute to the boutique database by accurately and consistently capturing prospect and customer data for follow-up and relationship building, while meeting individual KPI targets.
• Develop and manage an assigned client portfolio by cultivating new and existing relationships through exceptional service and Panerai CRM initiatives.
• Apply the CRM relationship strategy in accordance with Headquarters’ guidelines.
• Assist the Boutique Manager with CRM action plans and participate in boutique and off-site events.
• Deliver an excellent client experience through strong product knowledge, professionalism and courtesy during and after the sale.
• Ensure a seamless customer experience when handling after-sales service requests.
• Follow up on customer requests and resolve them in a timely manner, including through callbacks.
• Perform other duties as determined by the Boutique Manager.
• Work toward KPIs including individual sales target, transformation rate, average price, CRM data quality and volume, and mystery shopping.

Qualifications

• At least 2 years of sales experience in the luxury retail industry.
• Strong sense of luxury service and aesthetics.
• Fluent English; additional language skills are a plus.
• Results- and action-oriented.
• Strong selling skills.
• Team player with strong interpersonal skills and empathy.
• Curious and self-motivated, with an excellent customer-service mindset.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Excellent communication skills and ability to develop a network.
• Excellent computer skills.

Skills

Experience

At least 2 years in a sales function in the luxury retail industry.

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; volunteer days off.

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.