Officine Panerai Client Advisor
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 11, 2026
About Officine Panerai
Officine Panerai is an Italian luxury watchmaker renowned for precision horology and distinctive design, operating boutiques worldwide. The brand is part of the Richemont group and combines artisanal watchmaking with a contemporary retail experience, emphasising craftsmanship, technical expertise and elevated client service.
Officine Panerai is hiring a Client Advisor for its Madison Avenue boutique in New York — client‑facing sales role specialising in horology and luxury service.
Role & Responsibilities
- Deliver exceptional, personalised service to walk-in and appointment clients, cultivating long‑term relationships and client loyalty.
- Achieve and exceed individual and boutique sales targets through consultative selling, cross‑selling and effective clienteling.
- Demonstrate authoritative product knowledge of Panerai collections and horological complications; guide clients on provenance, care and technical features.
- Manage client appointments, follow-ups and after‑sales service coordination, including repair and warranty processes with workshop partners.
- Maintain boutique visual and merchandising standards, ensure stock accuracy, receive and process incoming inventory and support stock rotation.
- Accurately process sales transactions, returns and repairs using point‑of‑sale systems and maintain CRM records to capture client preferences and purchase history.
- Represent the brand in all client interactions and local events, uphold luxury service standards and contribute to a professional, polished boutique environment.
Qualifications
- Proven track record in luxury retail sales, preferably within watches, jewellery or premium accessories.
- Demonstrable ability to build and maintain relationships with high‑net‑worth clients and meet revenue KPIs.
- Excellent communication, presentation and negotiation skills; poised and professional in high‑value sales settings.
- Comfortable handling high‑value transactions and confidential client information; high attention to detail.
- Flexible availability including evenings, weekends and public holidays; entitlement to work in the United States.
Skills
Experience
Typically 2+ years of progressive experience in luxury retail or boutique sales, with direct exposure to selling high‑value watches or jewellery and a verifiable sales performance history.
Education
High school diploma required; tertiary education in business, hospitality, fashion or horology preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
The brand fosters a culture that privileges horological expertise, refined client service and team collaboration within an elegant boutique setting. Staff are expected to maintain the highest standards of presentation and product knowledge while contributing to an atmosphere of discretion and personalised care.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Officine Panerai, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Client Advisor», «Watch Specialist», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.