Officine Panerai Client Advisor
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 27, 2026
About Officine Panerai
Officine Panerai is an Italian luxury watchmaker celebrated for its maritime heritage, technical precision and distinct design language. The maison operates a global network of boutiques and is part of the Richemont group, offering employees intensive product training, a client-focused retail model and the opportunity to represent haute horlogerie in a high-touch retail environment.
Officine Panerai is hiring a Client Advisor in New York (Hudson Yards) to deliver personalised luxury watch sales and client service in a boutique setting.
Role & Responsibilities
- Deliver an exceptional, personalised client experience on the boutique floor to achieve individual and store sales targets.
- Build and maintain long-term client relationships through proactive clienteling, follow-up and bespoke service.
- Demonstrate expert product knowledge across Panerai collections and mechanical watchmaking to guide clients through purchases and after‑sales options.
- Execute boutique merchandising and presentation standards, ensuring displays and stock are maintained to brand guidelines.
- Operate point-of-sale systems, manage transactions and maintain accurate records of stock and client interactions.
- Coordinate with after‑sales, service and central teams to support repairs, warranty processes and bespoke client requests.
- Participate in in-store events, trunk shows and private client appointments to grow the boutique’s client base.
- Report on sales activity, pipeline and market intelligence to the Boutique Manager.
Qualifications
- Proven track record in luxury retail sales, ideally within watches or high-value accessories (typically 2+ years).
- Outstanding interpersonal skills with a consultative sales approach and refined customer service demeanour.
- Strong commercial awareness and ability to work toward KPIs in a boutique environment.
- Comfortable handling high-value transactions and maintaining discretion and confidentiality.
- Availability to work retail hours including weekends, evenings and during peak trading periods.
Skills
Experience
Typically requires at least two years of experience in luxury retail or watch sales, with demonstrable success in client acquisition, high-ticket transactions and maintaining a client portfolio.
Education
High school diploma or equivalent required; vocational training or degree in business, hospitality, sales or horology preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
The brand fosters a culture rooted in artisanal craftsmanship, technical excellence and heritage storytelling. Employees operate in intimate boutique settings that prioritise long-term client relationships, continual product education and high standards of presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Officine Panerai, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Advisor», «Retail Client Advisor», «Watch Specialist», «Client Relations Advisor», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.