Officine Panerai Client Advisor

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Manage a sales channel, such as direct, online, or retail sales, and develop and implement channel strategies aligned with business objectives.
• Identify business opportunities, set sales targets, and monitor performance against sales goals.
• Manage channel-partner relationships, negotiate contracts, and provide training and support to enable partners to sell products and services effectively.
• Develop relationship-management plans for complex prospective customer accounts, build connections with relevant decision-makers and influencers, facilitate information exchange, and resolve issues.
• Set objectives for sales calls; prepare and deliver presentations tailored to decision-makers' and influencers' interests and concerns; gather and analyse relevant information; and secure agreement on customer requirements.
• Build a professional network and represent the organization at industry events to gather market intelligence and enhance its visibility and reputation, including that of its products and services.
• Configure complex product and service solutions and contractual terms to meet customers' medium- and long-term needs, incorporating input from internal specialists; present solutions and negotiate within defined commercial parameters; review and authorize non-standard sales proposals from team members, escalating issues as needed.
• Manage pricing and terms projects and negotiate pricing and terms with external strategic partners.
• Monitor assigned business-performance metrics, ensuring alignment with financial goals and objectives.
• Manage a contract portfolio and negotiate service-level agreements; plan, coordinate, and supervise activities relating to major contracts.
• Oversee CRM-system implementation and maintenance within the area of responsibility, identifying and communicating opportunities for improvement.
• Implement and oversee compliance management for assigned external-partner segments.
• Develop product-education courses to address identified needs, improve performance, and meet business requirements.
• Serve as the team's subject-matter expert in technology, policy, regulation, or operational management; maintain external accreditations and current knowledge of regulations and industry best practices through continuing professional development, conferences, and specialist media.
• Conduct all activities in accordance with the company's diversity and inclusion guidelines.

Qualifications

• Master's degree or equivalent level of education.
• Extensive experience enabling the ability to handle most situations and advise others.
• Experience in general supervision of more junior colleagues.

Skills

Experience

Extensive experience enabling the ability to handle most situations and advise others; experience in general supervision of more junior colleagues.

Education

Master's degree or equivalent level of education.

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.