Officine Panerai Client Advisor
- Location
- Seniority
- Mid-Level
- Posted
- Mar 16, 2026
About Officine Panerai
Officine Panerai is an Italian luxury watchmaker known for its distinctive design language and technical watchmaking expertise; the maison is part of a larger luxury group and operates global boutiques and retail partnerships. As an employer, the brand emphasises craftsmanship, product knowledge and elevated client service, offering employees exposure to high-value heritage products and a hospitality-driven retail environment.
Officine Panerai seeks a Client Advisor in Kuala Lumpur to deliver luxury watch sales, clienteling and in-boutique leadership.
Role & Responsibilities
- Deliver personalised, high-touch service to prospective and existing clients, building lasting relationships and a proprietary client portfolio.
- Achieve and exceed individual and boutique sales targets through proactive clienteling, appointment management and follow-up.
- Communicate detailed product knowledge on Panerai collections and technical features, advising clients on ownership, maintenance and after‑sales services.
- Conduct boutique merchandising and presentation to brand standards, ensuring visual displays, stock rotation and inventory integrity.
- Operate point-of-sale systems and maintain accurate CRM records, sales reporting and client data in compliance with company procedures.
- Collaborate with boutique team and regional stakeholders on events, VIP experiences and local marketing initiatives to drive footfall and brand affinity.
- Manage boutique cash handling, stock movements, and ensure adherence to internal controls and loss-prevention protocols.
Qualifications
- Proven track record in luxury retail or premium product sales, ideally within watches, jewellery or high-end accessories.
- Exceptional interpersonal and consultative selling skills with a client-first orientation and strong negotiation aptitude.
- Polished professional presentation and ability to represent a luxury maison with discretion and cultural sensitivity.
- Ability to learn and articulate technical product information clearly and confidently.
- Legal right to work in Malaysia and flexibility to work retail hours, including weekends and evenings.
Skills
Experience
Minimum 2 years' experience in luxury retail or high-value goods sales; direct experience with watches or jewellery is strongly preferred and experience in client acquisition and retention is essential.
Education
Secondary school completion required; tertiary qualification in business, hospitality, marketing or a related discipline preferred.
Workplace
The role is situated in Kuala Lumpur, Kuala Lumpur, Malaysia.
Culture
The brand cultivates a culture of craftsmanship, discretion and elevated hospitality, blending Italian design heritage with Swiss technical standards. Employees are expected to uphold rigorous brand standards while contributing to a collaborative, client-focused boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Officine Panerai, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Specialist», «Watch Sales Consultant», «Client Relations Advisor», «Luxury Retail Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.