Officine Panerai Client Advisor

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Panerai seeks an experienced Client Advisor to manage a dedicated sales channel and develop comprehensive relationship management strategies. The role encompasses identifying new business opportunities, setting sales targets, configuring complex product-and-services solutions, and negotiating contracts within established commercial parameters. The successful candidate will cultivate a personal network within the luxury watch sector, represent the organisation at industry events, oversee CRM system implementation, and serve as a subject matter expert in technology, policy, and regulation.

Role & Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts, identifying and building relationships with relevant decision-makers and influencers
• Set clear objectives for each sales call; develop and deliver presentations tailored to known interests, needs, and concerns of customer representatives
• Cultivate a personal network within the business sector and represent the organisation at industry events to obtain market intelligence and enhance brand visibility
• Configure complex product-and-services solutions and associated contractual terms that meet customers' mid- to long-term needs, incorporating input from internal specialists
• Present solutions to customer representatives and negotiate agreements within predefined commercial parameters
• Manage and deliver pricing and terms projects, negotiating with external strategic partners
• Control specific segments of the organisation's business performance metrics, ensuring strategic alignment with financial goals
• Manage a portfolio of contracts and negotiate service-level agreements, planning and coordinating activities related to major contracts
• Oversee the implementation and maintenance of the CRM system within the area of responsibility
• Implement and control compliance management for specific segments of the organisation's external partners
• Develop product education courses to meet identified needs and improve team performance
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience enabling the job holder to handle the majority of situations and advise others
• Experience in general supervision of more junior colleagues
• Demonstrated expertise in sales channel management and complex account relationships
• Proficiency in CRM systems and customer relationship management practices
• Strong negotiation and contract management capabilities

Skills

Experience

Extensive professional experience in sales channel management, complex account development, and relationship management. The candidate should demonstrate the ability to handle sophisticated customer situations, advise colleagues, and supervise more junior team members. Prior experience in the luxury goods, watches, or high-value B2B sectors is preferred.

Education

Master's Degree or equivalent level of education

Workplace

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.