Officine Panerai Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 16, 2026
About Officine Panerai
Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.
Panerai Client Advisor role in Dallas, Texas—luxury watch retailer seeks experienced sales professional to deliver exceptional service, manage client relationships, and drive boutique performance.
Role & Responsibilities
- Consistently achieve and exceed monthly and yearly sales targets and key performance indicators set by management
- Welcome customers and manage all stages of the sales process in accordance with Panerai's established selling ceremony and methodology
- Identify high-potential sales leads and conduct targeted follow-up to generate product selling opportunities
- Assess customer needs and recommend products accordingly to optimize sales outcomes
- Contribute to the development and maintenance of the boutique's customer database with accurate prospect and customer data
- Cultivate and manage an assigned client portfolio through exceptional service and Panerai CRM initiatives while meeting individual KPI targets
- Maintain comprehensive knowledge of the Maison's products, availability, delivery status, brand heritage, and competitive landscape
- Participate actively in all brand training sessions and boutique briefings
- Ensure an impeccable personal presentation and maintain excellent boutique appearance in accordance with brand guidelines
- Uphold all company policies and procedures related to security, inventory management, and product delivery
- Assist with boutique opening and closing procedures, inventory management, and repair processes
- Provide exceptional client experience during and after the sale, with particular attention to after-sales service requests
- Assist the Boutique Manager in developing CRM action plans and participate in boutique and off-site events
Qualifications
- Minimum 2 years of experience in luxury retail sales
- Fluent in English; additional language skills preferred
- Strong sense of luxury service and aesthetic sensibility
- Result and action-oriented approach with strong selling capabilities
- Excellent interpersonal skills, empathy, and team player mentality
- Curious and self-motivated with a customer-centric service mindset
- Strong attention to detail with ability to manage multiple tasks simultaneously
- Excellent communicator with ability to develop and maintain professional networks
- Proficiency with computer systems and software applications
Skills
Experience
Minimum 2 years of professional experience in luxury retail sales, with demonstrated ability to achieve and exceed sales targets, manage client relationships, and deliver exceptional customer service in a high-touch environment.
Education
High school diploma or equivalent; additional retail, hospitality, or luxury goods training or certification is advantageous.
Workplace
The successful candidate will be located in Dallas, Texas, USA.
Benefits
Medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.
Culture
Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Officine Panerai, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Brand Ambassador», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.