Officine Panerai Boutique Manager

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Drive and exceed global commercial, qualitative, and operational performance objectives through strategic planning, rigorous analysis, and adherence to Maison and Group standards
• Develop and execute market strategies, including in-boutique events and external networking, to enhance commercial opportunities and adapt to local economic environments
• Cultivate strong client loyalty and relationships, particularly with VVIPs, by leveraging CRM tools and fostering a data-driven culture for optimal customer insights
• Ensure impeccable retail execution and operational discipline, utilizing performance metrics such as Mystery Shopping and NPS for continuous improvement
• Lead, recruit, and develop an agile, high-performing team, fostering a culture of continuous learning, coaching, and strong team spirit
• Act as a brand ambassador, upholding the Maison's image, values, and rituals, ensuring impeccable boutique presentation and representation within the local Geneva ecosystem
• Oversee secure and accurate inventory management, maintain visual merchandising standards, and champion the adoption of new retail tools and digital solutions

Qualifications

• Minimum 10 years' experience in luxury goods retail, preferably in luxury watches, with significant managerial experience in sales and customer service
• Demonstrated strong leadership capabilities, including the ability to build trust, motivate teams, delegate effectively, and foster a collaborative, team-oriented environment
• Exceptional client-centric approach with deep understanding of luxury client expectations and proven experience in clienteling and community engagement initiatives
• Strong communication and interpersonal skills enabling effective cross-functional collaboration and successful change management
• Entrepreneurial mindset exhibiting initiative, innovation, and proactive approach to problem-solving and business growth
• Fluency in English and French required; Italian highly advantageous

Skills

Experience

Minimum 10 years in luxury goods retail, with substantial managerial responsibility for sales teams and customer service. Proven track record in luxury watch retail or comparable high-end segments, with demonstrated success in client relationship management and boutique operations. Experience managing VIP client bases and executing luxury retail strategies in competitive, affluent markets.

Education

Not specified

Workplace

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.