Officine Panerai Assistant Boutique Manager
Officine Panerai — Assistant Boutique Manager in Tokyo (Ginza). Lead sales, clienteling and boutique operations for the Panerai flagship.
Overview
Officine Panerai is an Italian luxury watchmaker known for its maritime heritage, distinctive design language and haute-horlogerie movements. As part of the Richemont group, the brand combines traditional watchmaking craftsmanship with a global retail network, emphasising technical expertise, refined client service and a strong boutique experience.
Role & Responsibilities
- Support the Boutique Manager in achieving sales targets and delivering outstanding client experiences across the Ginza boutique.
- Lead, coach and motivate the boutique sales team; drive daily sales activities, individual performance and professional development.
- Own clienteling activities: develop and maintain high-value client relationships, manage CRM records, and execute targeted outreach and events.
- Manage boutique operations including staff scheduling, cash handling and point-of-sale procedures, inventory control and replenishment.
- Ensure visual merchandising and boutique presentation meet Officine Panerai brand standards and seasonal directives.
- Coordinate with regional headquarters and after‑sales teams on stock movements, service requests and boutique-level reporting.
- Administer administrative duties such as sales reporting, KPI analysis, and ensuring regulatory and internal compliance.
Qualifications
- Proven supervisory experience in luxury retail, preferably within watches or premium accessories.
- Demonstrable track record of meeting or exceeding boutique sales targets and KPIs.
- Strong people-management skills with experience coaching and developing frontline sales advisors.
- Excellent clienteling and CRM discipline with attention to long-term relationship building.
- High standards of professionalism, discretion and an understanding of luxury service protocols.
Skills
Experience
Several years of progressive experience in luxury retail with at least some supervisory or assistant-management responsibilities; prior experience in watches or high-value accessories is strongly preferred.
Education
High school diploma or equivalent required; tertiary education in business, retail management or hospitality is advantageous but not mandatory.
Workplace
This position is based in Tokyo, Tokyo, Japan. The broader Tokyo area accounts for 211 active listings on Cerulean, 6 of which are new. In Japan as a whole, Cerulean currently features 256 open positions, with 6 posted this week.
Culture
Officine Panerai cultivates a workplace that values horological craftsmanship, authenticity and elevated client service. The boutique environment prioritises technical knowledge, team collaboration and a refined, service-led approach to luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Officine Panerai, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Boutique Manager», «Retail Assistant Manager», «Client Experience Assistant Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.