NetJets Site Manager, Service Hub Operations and Aircraft Maintenance

About NetJets

Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.

Role & Responsibilities

• Lead multiple teams and suppliers responsible for delivering mission-ready aircraft, ensuring compliance with goals, SLAs, laws, and regulations.
• Partner with and influence the MRO supply chain to meet SLAs and performance goals for unscheduled and line maintenance, interior repair and restoration, and cabin cleanliness and stocking.
• Oversee all aircraft management within the Service Hub, including safety and performance goals, and manage unscheduled and line maintenance through Service Hub staff and suppliers. Airworthiness and maintenance-related functions are performed under the supervision and control of the NJA Director of Maintenance.
• Manage Service Hub vendors and model the 20/20 Flight Plan, developing staff and vendors to improve performance; maintain a local presence and be accessible to team members on all shifts.
• Monitor and analyze daily performance metrics and data to ensure business goals and supplier SLAs are met; adjust plans in underperforming areas, communicate changes, and follow through across the organization.
• Use innovation to improve safety, service, and financial results in line with NetJets' 20/20 Flight Plan or current organizational objectives.
• Maintain significant local supplier relationships in coordination with other NetJets functions, such as Procurement, and drive improvements in supplier safety, quality, cost, and on-time performance.
• Keep Operations informed and partner with the Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training, and Operations Scheduling.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Aviation Management or Supply Chain and Logistics.
• FAA Airframe & Powerplant (A&P) certification.
• At least 10 years of experience.
• Knowledge of aircraft safety, quality, reliability, and regulatory requirements for operating a large aircraft fleet; Part 135 operating experience is preferred.
• In-depth understanding of business aviation and aircraft maintenance supply chains, with recent field maintenance experience supporting business jet aircraft.
• Ability to build strong professional relationships to meet goals and objectives.
• Ability to foster teamwork, personal growth, and open communication.
• Critical thinking and demonstrated ability to develop and execute strategies that achieve company goals and supplier SLAs.
• Business acumen, including understanding performance metrics and executing plans to improve them in coordination with the Regional Director.
• Ability to maintain quality service by establishing and enforcing organizational standards.
• Ability to maintain professional and technical knowledge through educational workshops, professional publications, personal networks, benchmarking current practices, professional societies, and local airport committees.
• Ability to build positive relationships with FBOs, vendors, airport operations, and aviation neighbors to execute the mission and enhance the NetJets brand.
• Ability to collaborate with maintenance providers within and outside the network, customers, regulatory officials, and employees, while enforcing ethical business practices.
• Understanding of a mission-ready aircraft as properly stocked, cleaned and detailed, positioned on its launch spot, with maintenance complete and MEL items and deferrals cleared for a seamless Owner and flight crew experience each morning.
• Entrepreneurial approach to developing the Service Hub as if its proprietor.
• Ability to travel as necessary to assist other Regional Service Hub sites, attend training events, and visit local airports and providers.
• Ability to work the shift required to accomplish the mission, as NetJets operates 24/7/365.

Skills

Experience

10+ years of experience

Education

Bachelor's degree in Aviation Management or Supply Chain and Logistics.

Compensation

The base compensation for this position ranges from USD 93,000 to USD 194,000 per annum.

Benefits

Medical, dental, and vision benefits, including no-cost options; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection plans; 401(k) with NetJets matching 67% of standard elective deferral and catch-up contributions (super catch-up contributions are not eligible for the employer match); short- and long-term disability; legal plan; identity theft protection plans; pet insurance; family and caregiving support.

Culture

NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.