- Employment
- Full-Time
- Seniority
- Manager
- Department
- Engineering, Facilities & Maintenance
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks an experienced Site Manager to oversee Service Hub operations and aircraft maintenance at their Reading, Pennsylvania facility. The role encompasses direct responsibility for delivering mission-ready aircraft through leadership of internal teams and external vendors, maintenance planning and execution, and partnership with Return to Service Specialists and Supply Chain Coordinators. The incumbent will manage multiple teams and suppliers, monitor performance metrics against SLAs, and ensure compliance with safety regulations and NetJets' 20/20 Flight Plan objectives.
Role & Responsibilities
- Oversee aircraft maintenance execution and return-to-service operations, managing internal teams and external vendors to ensure mission-ready aircraft delivery compliant with all SLAs, regulations, and safety standards
- Supervise unscheduled and line maintenance activities, providing direct operational leadership and accessibility across all shifts
- Monitor and analyze daily performance metrics to ensure business goals and supplier SLAs are achieved; implement corrective actions and communicate changes across organizational levels
- Develop and execute strategies that improve safety, service quality, cost efficiency, and on-time performance in coordination with regional leadership
- Maintain close partnerships with Return to Service Specialists, Supply Chain Coordinators, and Service Representatives to optimize maintenance planning and execution
- Establish and enforce organizational standards for quality service and aircraft preparation, ensuring aircraft are stocked, detailed, positioned on launch spot, and cleared for departure
- Cultivate strong professional relationships with FBOs, vendors, airport operations, and regulatory officials to enhance the NetJets brand and execute the mission
- Manage Service Hub vendors and provide leadership modeling the 20/20 Flight Plan, fostering staff and vendor development for improved performance
- Coordinate with Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training, and Operations Scheduling to keep operations informed
Qualifications
- FAA Airframe & Powerplant (A&P) certification
- Bachelor's degree in Aviation Management or Supply Chain and Logistics
- 10+ years of professional experience in aircraft maintenance or aviation operations
- In-depth understanding of business aviation and aircraft maintenance supply chains with recent field maintenance experience supporting business jet aircraft
- Expertise in regulatory requirements associated with operating large aircraft fleets, preferably Part 135 operations
- Demonstrated ability to build strong professional relationships and foster teamwork and open communication
- Critical thinking skills with proven ability to develop and execute strategies that achieve company goals and supplier SLAs
- Business acumen and proficiency with performance metrics and operational data analysis
Skills
Experience
10+ years of experience in aircraft maintenance, aviation operations, or related field-based maintenance roles supporting business jet aircraft; demonstrated experience managing multiple teams and external vendors in a service hub or maintenance environment.
Education
Bachelor's degree in Aviation Management, Supply Chain and Logistics, or related field.
Workplace
The successful candidate will be located in Reading, PA, USA, with easy access to Philadelphia.
Explore jobs in the USA.
Benefits
Medical, Dental, and Vision coverage with no-cost employee options; Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs & Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) plan with 67% employer match on standard elective deferrals and catch-up contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection Plans; Pet Insurance; Family & Caregiving Support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Hub Operations Manager», «Aircraft Maintenance Site Director», «Service Operations Supervisor», «Maintenance Hub Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.