- Employment
- Full-Time
- Seniority
- Manager
- Department
- Engineering, Facilities & Maintenance
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks a seasoned Site Manager to oversee Service Hub Operations and Aircraft Maintenance at its Chicago facility, ensuring mission-ready aircraft delivery through direct management of internal teams and external vendors. The incumbent will supervise maintenance planning, execution, and return-to-service operations, partnering with Return to Service Specialists, Supply Chain Coordinators, and Service Representatives to achieve SLAs and performance goals. This role requires expertise in business aviation maintenance supply chains, FAA Part 135 regulatory compliance, and demonstrated ability to lead vendor relationships and cross-functional teams in a 24/7/365 operating environment.
Role & Responsibilities
- Oversee performance of multiple internal teams and external suppliers delivering Mission Ready aircraft in compliance with all SLAs, regulatory requirements, and company safety standards
- Manage and supervise unscheduled and line maintenance operations at the Service Hub, ensuring aircraft return to service meets established timelines and quality benchmarks
- Develop and maintain strategic partnerships with Maintenance Return to Service Specialists, Supply Chain Coordinators, and Service Representatives to coordinate maintenance execution
- Monitor and analyze daily performance metrics to ensure business goals and supplier SLAs are achieved; identify underperformance areas and implement corrective actions with transparency across all organizational levels
- Direct vendor management and supply chain relationships while modeling the NetJets 20/20 Flight Plan; provide leadership that fosters staff and vendor performance improvement
- Maintain local presence and accessibility across all operational shifts to ensure consistent oversight and team support
- Ensure continuous communication with Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training, and Operations Scheduling
- Drive innovation in safety, service delivery, and financial performance aligned with organizational goals and supplier performance targets
- Cultivate relationships with FBOs, vendors, airport operations, and aviation partners to enhance the NetJets brand and execute operational mission
- Enforce ethical business practices and NetJets brand standards across all vendor and employee interactions
- Travel on an as-needed basis to assist other regional Service Hub sites, attend training events, and visit local airport and service providers
Qualifications
- FAA Airframe & Powerplant (A&P) certification
- Bachelor's degree in Aviation Management or Supply Chain and Logistics
- 10+ years of relevant aviation maintenance and operations experience
- Recent field maintenance experience supporting business jet aircraft
- Demonstrated expertise in Part 135 regulatory requirements and large fleet aircraft operations
- Proven ability to build and maintain strong professional relationships across cross-functional and external stakeholder groups
- Critical thinking and strategic planning skills with track record of executing plans that achieve company goals and supplier SLAs
- Experience in performance metrics analysis and business acumen to drive improvement initiatives
- Knowledge of maintenance supply chain management and vendor performance optimization
Skills
Experience
10+ years of experience in aircraft maintenance operations, field maintenance supporting business jet aircraft, and supply chain management within business aviation or similar regulated environment
Education
Bachelor's degree in Aviation Management or Supply Chain and Logistics
Workplace
The successful candidate will be located in Chicago, Illinois, USA.
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Benefits
Medical, Dental, and Vision coverage with no-cost employee options; Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs & Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary benefits and financial protection plans; 401(k) plan with 67% employer match on standard and catch-up contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection Plans; Pet Insurance; Family & Caregiving Support
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Hub Operations Manager», «Aircraft Maintenance Operations Director», «Maintenance Site Manager», «Service Hub Facilities Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.