About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks a Site Experience and Operations Manager to lead on-site service delivery and operational reliability at a high-visibility airport in Chicago. The role coordinates airport stakeholders, vendors, and internal teams while resolving service issues and reporting site risks and performance. Flexible hours may be required to support operational needs, irregular flight schedules, and emergent service challenges.
Role & Responsibilities
- Oversee day-to-day service delivery at the assigned airport, ensuring operational handoffs, interactions, and service steps meet NetJets standards; monitor on-site activity and act proactively to prevent disruptions.
- Coordinate with airport authorities, FBO teams, ground service providers, and other on-site partners to maintain smooth operations and clear communication, ensuring they understand expectations, schedules, and service requirements for NetJets Owners.
- Strengthen airport reliability by ensuring daily processes, routines, and handoffs are followed consistently; reinforce standard operating procedures and escalate recurring issues to appropriate internal teams.
- Maintain professional relationships with local vendors, including catering, ground services, and FBO staff; provide real-time feedback, monitor service expectations, and coordinate with internal teams to address quality or performance gaps.
- Serve as the primary operational contact for internal teams when airport-level adjustments or support are required; communicate updates, operational conditions, and service risks promptly to align Owner Services, Flight Operations, and other partners.
- Provide concise updates on site performance, service issues, and operational risks; share insights with internal teams about airport conditions, reliability challenges, and improvement opportunities.
Qualifications
- Strong understanding of FBO operations, airport environments, and aviation service delivery requirements, or similar complex service delivery environments.
- Ability to oversee complex, fast-moving on-site operations with competing priorities.
- Ability to maintain productive professional relationships with airport stakeholders, local vendors, and internal partners.
- Ability to monitor on-site service performance, recognize operational risks, and act quickly to maintain reliability.
- Ability to anticipate issues during daily operations and take appropriate corrective action.
- Excellent written and verbal communication skills, including the ability to provide clear, concise operational updates.
- Ability to influence without formal authority across multiple internal and external teams.
- Ability to build trust, credibility, and effective partnerships with service providers and internal teams.
- Ability to navigate ambiguous or changing on-site conditions and bring clarity to others.
- Ability to balance immediate operational needs with consistent adherence to NetJets standards.
- Willingness to work flexible hours due to operational needs, irregular flight schedules, or emergent service challenges.
- High emotional intelligence, professional judgment, and composure when interacting with Owners, crews, internal leaders, and airport partners.
Skills
Experience
6–8 years
Education
Bachelor's degree in Hospitality or Business
Workplace
The role is situated in Chicago, Illinois, USA.
Explore jobs in Illinois or in the USA.
Benefits
Medical, dental, and vision benefits, including no-cost options; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection plans; 401(k) plan with a 67% match on employee standard elective deferral and catch-up contributions (super catch-up contributions are not eligible for the employer match); short- and long-term disability; legal plan; identity theft protection plans; pet insurance; family and caregiving support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.