About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks a Service Support Specialist to manage food and ground transportation logistics for Owners and Crew, coordinating with internal teams, vendors, and Fixed Base Operators to support accurate, reliable trip execution. The role addresses service disruptions, manages communications and reporting, and escalates operational trends; it requires flexibility to work varied schedules, including evenings, weekends, and holidays.
Role & Responsibilities
- Execute, review, and validate Owner and Crew food and Owner ground transportation details for accuracy and completeness.
- Monitor active workflows, identify potential trip impacts, and respond to disruptions, delays, or unconfirmed services by sourcing alternatives and coordinating recovery efforts.
- Process order changes accurately and escalate requests when needed to maintain service standards.
- Coordinate third-party delivery services when required.
- Use operational reports, including In-Position Reports, Allergy Reports, and Unconfirmed International Owner Reports, to identify risks proactively.
- Manage international catering recovery and secure alternative solutions when needed.
- Provide timely, accurate updates to internal stakeholders, including Owner Services, on order status, approvals, and changes.
- Manage inbound and outbound communications through phone queues and shared Owner Catering, Crew Catering, and Owner Ground email inboxes.
- Collaborate with Owner Services, Culinary Excellence, and Owner Ground using tools such as Teams, and maintain clear, complete documentation of activities, updates, and pending items.
- Communicate directly with vendors and Fixed Base Operators (FBOs) to confirm order details and obtain status updates.
- Maintain current knowledge of vendor availability, restrictions, and closures.
- Manage and communicate vendor holds across teams, ensuring accurate tracking and timely updates.
- Support urgent requests and service recovery situations through clear communication and resolution.
- Identify recurring operational challenges and escalate trends to leadership to support continuous improvement initiatives.
Qualifications
- High school education.
- 2–4 years of experience.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Ability to work in a fast-paced, deadline-driven environment.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Effective verbal and written communication skills.
- Ability to coordinate across multiple teams and stakeholders.
- Proficiency in system navigation and data entry; iJet, ETM, or similar systems preferred.
- Comfort managing phone, email, and system-based workflows concurrently.
- Strong organizational skills and ability to track and follow up on open items.
- Proficiency in Microsoft Office, including Outlook, Excel, and Teams.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
Skills
Experience
2–4 years of experience
Education
High school
Workplace
This position is based in Columbus, Ohio, USA.
Explore jobs in Ohio or in the USA.
Benefits
Medical, dental, and vision benefits; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection benefits; 401(k) plan with NetJets matching 67% of eligible standard elective deferral and catch-up contributions (super catch-up contributions are not eligible for the employer match); short- and long-term disability; legal plan; identity theft protection; pet insurance; family and caregiving support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.