NetJets Service Support Specialist

About NetJets

Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.

Role & Responsibilities

• Execute, review, and validate Owner and Crew food and Owner ground transportation details for accuracy and completeness.
• Monitor active workflows, identify potential trip impacts, and respond to disruptions, delays, or unconfirmed services by sourcing alternatives and coordinating recovery efforts.
• Process and record order changes accurately, escalating requests when necessary to maintain service standards.
• Coordinate third-party catering deliveries when required.
• Use operational reports, including In-Position Reports, Allergy Reports, and Unconfirmed International Owner Reports, to identify risks proactively.
• Manage international catering recovery and secure alternative solutions when needed.
• Provide timely, accurate updates to internal stakeholders, including Owner Services, on order status, approvals, and changes.
• Manage inbound and outbound communications through phone queues and shared Owner Catering, Crew Catering, and Owner Ground email inboxes.
• Collaborate with Owner Services, Culinary Excellence, and Owner Ground using communication tools such as Teams, and maintain clear, complete documentation of activities, updates, and pending items.
• Contact vendors and Fixed Base Operators (FBOs) directly to confirm order details and obtain status updates.
• Maintain current knowledge of vendor availability, restrictions, and closures.
• Manage and communicate vendor holds across teams, ensuring they are tracked and updated promptly.
• Support urgent requests and recovery situations through clear communication and resolution.
• Identify recurring operational challenges and escalate trends to leadership to support continuous improvement initiatives.

Qualifications

• High school education.
• 2–4 years of experience.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Effective verbal and written communication skills.
• Ability to coordinate across multiple teams and stakeholders.
• Proficiency in system navigation and data entry; iJet, ETM, or similar systems preferred.
• Comfort managing phone, email, and system-based workflows concurrently.
• Strong organizational skills and ability to track and follow up on open items.
• Proficiency in Microsoft Office, including Outlook, Excel, and Teams.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Skills

Experience

2–4 years of experience

Education

High school

Workplace

Benefits

Medical, dental, and vision benefits; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection benefits; 401(k) plan with a 67% match on standard elective deferral and catch-up contributions (super catch-up contributions are not eligible for the employer match); short- and long-term disability; legal plan; identity theft protection plans; pet insurance; family and caregiving support.

Culture

NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.