NetJets Service Representative

Role & Responsibilities

• Initiate and develop client relationships by meeting inbound and outbound passengers to deliver exceptional, personalized service that fulfils special requirements and preferences
• Communicate proactively with clients during their airport experience regarding operational issues and service requirements to manage expectations
• Troubleshoot flight arrivals and departures at the FBO and surrounding airports, correcting issues and mitigating service disruptions while maintaining composed, diplomatic communication
• Coordinate with flight crews regarding local processes, client information, and airport service logistics
• Develop and maintain positive professional relationships with regional vendors (caterers, ground transport, FBOs) to ensure service excellence; provide advance notice of peak flight activity and daily forecasts to enable vendor preparedness
• Maintain daily upkeep and presentation of NetJets lounges at the Service Representative location
• Identify and document client concerns and preferences; report to relevant departments and sales teams to enhance service delivery and client satisfaction
• Provide sales and marketing teams with knowledge of local facilities, prospective clients, and existing owners to support business development
• Represent the NetJets brand at special events, high-volume flight days, training sessions, and co-host marketing static events as required

Qualifications

• Minimum 2 years of high-end hospitality or luxury customer service experience
• Working knowledge of aviation industry standards and private aviation operations
• Professional demeanor and exceptional verbal and written communication skills
• Solid command of upscale hospitality service including proper introductions, table settings, wine and beverage service protocols
• Ability to work independently within operational guidelines while applying situational awareness
• Demonstrated self-starter mentality with diplomatic, effective problem-solving abilities and high self-confidence
• Ability to maintain composure, empathy, and confidence in stressful situations
• Physical capability to stand for extended periods, lift up to 50 lbs., and navigate varied airport environments in all weather conditions
• Proficiency with Microsoft Word, Excel, SharePoint, and MS Teams

Skills

Experience

2 to 4 years of professional experience in high-end hospitality, luxury customer service, or aviation-adjacent guest services, demonstrating the ability to deliver personalized service to discerning clientele.

Education

Bachelor's degree in Hospitality, Aviation, or a related field preferred.

Workplace

Benefits

Medical, Dental, and Vision coverage (no-cost options available); Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) retirement plan with 67% employer match on standard elective deferrals and catch-up contributions; Short- and Long-Term Disability; Legal Plan; Identity Theft Protection; Pet Insurance; Family and Caregiving Support.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.