- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks a Service Representative to serve as the on-site brand ambassador at top-volume airports, meeting arriving and departing passengers and coordinating all requested services including catering, ground transportation, and special requests. The incumbent will develop and nurture client relationships through personalized, anticipatory service; serve as the on-site client advocate; coordinate seamlessly with flight crews, FBOs, caterers, and ground transport vendors; and identify client preferences to enhance satisfaction and loyalty. The role requires schedule flexibility to match flight demand and involves troubleshooting operational and service challenges.
Role & Responsibilities
- Initiate and develop client relationships by meeting inbound and outbound passengers to deliver exceptional, personalized service that fulfils special requirements and preferences
- Communicate proactively with clients during their airport experience regarding operational issues and service requirements to manage expectations
- Troubleshoot flight arrivals and departures at the FBO and surrounding airports, correcting issues and mitigating service disruptions while maintaining composed, diplomatic communication
- Coordinate with flight crews regarding local processes, client information, and airport service logistics
- Develop and maintain positive professional relationships with regional vendors (caterers, ground transport, FBOs) to ensure service excellence; provide advance notice of peak flight activity and daily forecasts to enable vendor preparedness
- Maintain daily upkeep and presentation of NetJets lounges at the Service Representative location
- Identify and document client concerns and preferences; report to relevant departments and sales teams to enhance service delivery and client satisfaction
- Provide sales and marketing teams with knowledge of local facilities, prospective clients, and existing owners to support business development
- Represent the NetJets brand at special events, high-volume flight days, training sessions, and co-host marketing static events as required
Qualifications
- Minimum 2 years of high-end hospitality or luxury customer service experience
- Working knowledge of aviation industry standards and private aviation operations
- Professional demeanor and exceptional verbal and written communication skills
- Solid command of upscale hospitality service including proper introductions, table settings, wine and beverage service protocols
- Ability to work independently within operational guidelines while applying situational awareness
- Demonstrated self-starter mentality with diplomatic, effective problem-solving abilities and high self-confidence
- Ability to maintain composure, empathy, and confidence in stressful situations
- Physical capability to stand for extended periods, lift up to 50 lbs., and navigate varied airport environments in all weather conditions
- Proficiency with Microsoft Word, Excel, SharePoint, and MS Teams
Skills
Experience
2 to 4 years of professional experience in high-end hospitality, luxury customer service, or aviation-adjacent guest services, demonstrating the ability to deliver personalized service to discerning clientele.
Education
Bachelor's degree in Hospitality, Aviation, or a related field preferred.
Workplace
The successful candidate will be located in Las Vegas, Nevada, USA.
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Benefits
Medical, Dental, and Vision coverage (no-cost options available); Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) retirement plan with 67% employer match on standard elective deferrals and catch-up contributions; Short- and Long-Term Disability; Legal Plan; Identity Theft Protection; Pet Insurance; Family and Caregiving Support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Representative», «Client Services Specialist», «Flight Services Representative», «Customer Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.