NetJets Service Representative I

Role & Responsibilities

• Initiate and develop relationships with Owners by meeting inbound and outbound passengers, providing personalized service that addresses their special requirements and preferences
• Communicate with Owners regarding operational issues, service requirements, and flight information to manage expectations and maintain engagement
• Troubleshoot flight arrivals and departures at FBOs and surrounding airports, proactively resolving service disruptions while maintaining composure and minimizing pressure on stakeholders
• Maintain professional communication with flight crews regarding local processes, Owner information, and coordination of services at the airport
• Develop and maintain positive relationships with vendors including caterers, ground transport providers, and FBOs; provide advance notice of peak activity and daily forecasts to optimize service delivery
• Maintain daily upkeep and cleanliness of NetJets lounges at the service location
• Document and communicate Owner concerns and preferences to relevant departments and Sales Teams to drive continuous improvement in service quality and Owner satisfaction
• Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners to support business development initiatives
• Travel as required to support the NetJets brand for special events, high-volume flight days, and collaborative marketing initiatives

Qualifications

• Minimum 2 years of high-end hospitality or premium customer service experience
• Aviation industry knowledge and familiarity
• Demonstrated ability to work independently within operational guidelines
• Excellent verbal and written communication skills
• Proficiency in hospitality service standards, including table settings, basic wine and beverage service, and professional introductions
• Ability to handle stressful situations with composure, situational awareness, and a positive attitude
• Self-starting, diplomatic, and skilled problem-solver with high self-confidence and an outgoing personality
• Strong empathy, assertiveness, diplomacy, and confidence in all professional interactions
• Physical capability to stand for extended periods, lift up to 50 lbs. when assisting with luggage, and navigate various weather conditions

Skills

Experience

2–4 years of experience in high-end hospitality, customer service, or premium travel environments, with demonstrated expertise in managing complex stakeholder relationships and anticipating client needs in dynamic, fast-paced settings.

Education

Bachelor's degree in Hospitality, Aviation, or related field

Workplace

Compensation

The base compensation for this position ranges from USD 47,000 to USD 92,000 per annum.

Benefits

Medical, Dental, and Vision coverage at no cost; Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) plan with 67% employer match on standard and catch-up contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection; Pet Insurance; Family and Caregiving Support

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.