NetJets Service Representative

Role & Responsibilities

• Initiate and develop relationships with owners by meeting inbound and outbound passengers, providing personalized service tailored to their specific requirements and preferences
• Communicate with owners regarding operational issues and service requirements during their airport experience to manage expectations and ensure satisfaction
• Troubleshoot flight arrivals and departures at FBOs and surrounding airports, proactively correcting issues and mitigating service disruptions while maintaining appropriate departmental communication
• Communicate with flight crews regarding local procedures, owner information, and coordinate services at the local airport
• Develop and maintain positive, professional relationships with vendors including caterers, ground transport providers, and FBOs, providing advance notice of peak flight activity and daily forecasts to ensure service readiness
• Maintain daily upkeep and organization of NetJets lounges established at the service representative location
• Identify and understand owner concerns and preferences, reporting findings to relevant departments and sales teams to enhance service delivery and owner satisfaction
• Provide sales and marketing departments with knowledge of area facilities, prospects, and owners to support business development initiatives
• Travel as required to support the NetJets brand at special events, high-volume flight days, training sessions, and collaborative marketing events

Qualifications

• Minimum 2 years of high-end hospitality or customer service experience
• Aviation knowledge
• Professional demeanor with excellent verbal and written communication skills
• Solid command of hospitality service including proper etiquette, introductions, table settings, and basic wine and beverage service
• Ability to work independently within operational guidelines
• Situational awareness and composure when managing stressful situations
• Self-starter with diplomatic approach, strong problem-solving abilities, high self-confidence, and outgoing personality
• Demonstrated empathy, assertiveness, diplomacy, and confidence in all client interactions
• Willingness to work varied schedules including evenings, nights, weekends, and holidays
• Physical capability to stand for extended periods, lift up to 50 lbs. when assisting with luggage, walk distances on airport ramps in all weather conditions
• Working knowledge of MS Word, Excel, SharePoint, and MS Teams

Skills

Experience

2–4 years of high-end hospitality, customer service, or aviation-related experience, with demonstrated ability to manage complex client relationships and operational challenges in fast-paced environments.

Education

Bachelor's degree in Hospitality, Aviation, or related field preferred.

Workplace

Benefits

Medical, dental, and vision insurance (at no cost); healthcare advocacy; employee assistance program; flexible spending accounts; health savings account with annual employer contribution; wellness programs and discounts; paid time off; parental leave of absence; life and accident insurance; voluntary financial protection plans; 401(k) plan with 67% employer match on standard elective deferrals and catch-up contributions; short and long-term disability; legal plan; identity theft protection; pet insurance; family and caregiving support.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.