- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks a Service Representative to serve as the company's on-site presence at high-volume airports, meeting arriving and departing aircraft and coordinating all passenger requests including catering, ground transportation, and special services. The position encompasses relationship development with aircraft owners, proactive vendor coordination, lounge maintenance, and seamless service delivery during both routine and high-demand flight operations.
Role & Responsibilities
- Meet and greet arriving and departing passengers, initiating owner relationships through exceptional personalized service
- Coordinate catering, ground transportation, and special requests to ensure flawless execution for each flight
- Troubleshoot operational and service challenges during flight arrivals and departures, mitigating disruptions while maintaining composure
- Communicate with flight crews regarding local procedures, owner information, and airport-based service coordination
- Maintain positive relationships with local vendors including caterers, ground transport providers, and FBO operators
- Perform daily maintenance and upkeep of NetJets lounges at the service location
- Identify owner concerns and preferences and report findings to relevant departments and sales teams to enhance satisfaction metrics
- Provide sales and marketing departments with local market intelligence regarding facilities, prospects, and owner opportunities
- Travel as required to support the NetJets brand during special events, peak flight days, training, and collaborative marketing initiatives
- Maintain comprehensive knowledge of MS Word, Excel, SharePoint, and MS Teams for operational communication
Qualifications
- Minimum 2 years of high-end hospitality or customer service experience
- Aviation industry knowledge
- Excellent verbal and written communication skills
- Solid command of hospitality service protocols including proper introductions, table settings, and wine and beverage service
- Ability to work independently within operational guidelines
- Demonstrated situational awareness and stress management capability
- Professional demeanor with high self-confidence and diplomatic interpersonal skills
- Physical capability to stand for extended periods, lift up to 50 pounds, and traverse airport facilities in all weather conditions
Skills
Experience
2–4 years of high-end hospitality, customer service, or related aviation support experience demonstrating progressive responsibility in premium service delivery environments.
Education
Bachelor's degree in Hospitality, Aviation, or a related discipline preferred.
Workplace
The successful candidate will be located in Chicago, Illinois, USA.
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Benefits
Medical, Dental, and Vision coverage; Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) retirement plan with 67% employer match on standard contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection Plans; Pet Insurance; Family and Caregiving Support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Associate», «Customer Experience Specialist», «Concierge Associate», «Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.