- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Wholesale, Commercial & B2B Sales
- Posted
- Oct 28, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
The Sales Operations Associate supports NetJets’ inside and outside sales teams across the sales cycle, from prospect engagement and lead management to proposals, contracts, reporting and sales systems. The role also supports process improvement, colleague training and prospect and Owner events.
Role & Responsibilities
- Handle inbound phone calls and web inquiries, provide prospective Owners with program and company information, assess their private aviation needs, capture contact details in Salesforce, and route prospects to the appropriate sales team.
- Process inbound web leads by checking for duplicate records, updating contact information, researching qualifications through Wealth Engine, Zoom Info and Google, and assigning leads to the appropriate sales team.
- Serve as the first point of contact for QS Partners and Executive Jet Management Charter calls and route them to the appropriate sales teams.
- Maintain expertise across NetJets US, NetJets Europe, EJM, EJME and QSP.
- Develop subject-matter expertise in NetJets sales, including financial proposals, programmes, contracts, systems and processes.
- Make impartial executive decisions in Salesforce concerning data ownership among sales teams.
- Support the sales team with researched lead additions, reporting, financial proposals, and product and programme questions.
- Maintain and update monthly all financial tools required to quote and propose products.
- Identify opportunities to improve sales department processes, question the status quo, and develop more efficient and profitable ways to complete daily tasks.
- Support the Salesforce development team with CRM platform testing and improvement ideas.
- Collaborate with other business areas across NetJets to expand business knowledge and build cross-functional relationships.
- Maintain current knowledge of the Revenue Policy, Investment Summary, Product Overview Guide, and product and process changes made by management throughout the year.
- Assist with training new team members, participate in team interviews, and support colleagues by answering questions and encouraging new approaches to learning and improving the business.
- Represent NetJets at prospect and Owner events through check-in, greeting and event-team support.
Qualifications
- Bachelor’s degree in Business Administration or Marketing.
- Excellent verbal and written communication skills, including the ability to write professional emails.
- Strong organizational, detail-management and time-management skills.
- Thrives in a fast-paced environment and enjoys working with a variety of personalities.
- Self-motivated and service-oriented.
- Proficient in Microsoft products, especially Word, Excel and PowerPoint.
- Salesforce experience is preferred but not required.
Skills
Experience
0–2 years of experience
Education
Bachelor’s degree in Business Administration or Marketing
Benefits
Medical, dental and vision coverage; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection plans; 401(k) plan with a 67% match on standard elective deferral and catch-up contributions (super catch-up contributions are not eligible); short- and long-term disability; legal plan; identity theft protection; pet insurance; family and caregiving support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Operations Coordinator», «Sales Administration Associate», «Sales Enablement Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.