- Location
- Paço de Arcos Lisbon District Portugal
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks an Owner Services Account Manager to serve as the primary point of contact for aircraft owners regarding flight reservations, daily flight management, and general inquiries. The successful candidate will manage incoming communications across multiple channels, process flight reservations with precision, and deliver exceptionally personalized service to ensure owner satisfaction and anticipate their evolving travel needs.
Role & Responsibilities
- Serve as the primary point of contact for owners, managing incoming calls, emails, faxes, messages, and online requests with prompt and consultative responses
- Process new flight reservations and modifications with accuracy and efficiency, translating customer requirements into properly configured bookings within the reservation system (IJET/ETM)
- Provide detailed flight information to owners regarding airports, operational restrictions, aircraft performance specifications, travel documentation requirements, and regulatory compliance matters
- Verify flight feasibility and promptly issue flight confirmations to owners, maintaining high service standards and accuracy
- Maintain current and accurate passenger data to prevent operational issues and protect the owner experience
- Proactively identify potential areas of owner dissatisfaction or operational conflict in collaboration with Sales, Scheduling, Logistics, and Advanced Slot Planning teams
- Communicate proactively with owners regarding operational issues that may impact their flights or travel arrangements
- Resolve non-standard situations, conflicts, and complaints by addressing root causes and implementing preventative measures to enhance owner satisfaction
- Support Key Account Managers by managing travel needs for designated owners during absences of Senior Account Managers
Qualifications
- Bachelor's degree in Aviation, Tourism, or related field
- Fluency in English and German (both written and spoken) with demonstrated ability to manage complex communications
- Proven experience in customer-facing or call centre environments
- Proficiency in Microsoft Office
- Strong service-oriented mindset with commitment to exceeding customer expectations
Skills
Experience
Experience in customer-facing or call centre environments within the aviation, hospitality, or luxury service sectors is preferred.
Education
Bachelor's degree in Aviation, Tourism, or a related discipline.
Workplace
The successful candidate will be located in Paço de Arcos, Lisbon District, Portugal, with easy access to Lisbon.
Explore jobs in Portugal.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relations Manager», «Flight Services Coordinator», «Owner Account Specialist», «Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.