NetJets Owner Experience Account Manager
- Location
- Paço de Arcos Lisbon Portugal
- Employment
- Full-Time
- Seniority
- Mid-Level
- Posted
- Sep 30, 2026
NetJets Owner Experience Account Manager in Paço de Arcos: manage aircraft owner reservations, flight operations, and client service.
Role & Responsibilities
- Serve as first point of contact for owner and charter client flight requests, reservations, and general inquiries via telephone, email, and other communications channels
- Manage owner travel needs from initial contact through post-flight follow-up, providing centralized and personalized service delivery
- Input flight reservation details and modifications accurately and promptly into reservation systems (IJET/ETM) to ensure departmental coordination
- Verify flight feasibility and provide timely confirmations to owners regarding reservations
- Supply owners with detailed information on airports, airspace restrictions, aircraft performance capabilities, travel documentation requirements, and operational details
- Coordinate scheduled and non-scheduled aircraft maintenance with owners and maintenance departments to minimize flight disruption
- Liaise with flight crew regarding owner requests, catering arrangements, air traffic control delays, and real-time operational changes
- Book and oversee charter passenger and ferry flights on both EJM Europe and partner aircraft
- Collaborate with sales, scheduling, catering, and ground transport departments to identify and resolve potential owner dissatisfaction
- Anticipate and proactively address sources of conflict to minimize adverse consequences and maintain satisfaction
Qualifications
- Bachelor's degree in Business, Aviation, or related field
- Demonstrated experience in customer-facing or call centre environments, preferably within the aviation industry
- Proficiency in Business English and Portuguese (written and spoken)
- Fluency in additional languages such as German, French, Italian, Dutch, or Spanish is advantageous
- Proficiency in Microsoft Office suite
- Strong ability to manage complex written and verbal follow-ups
Skills
Experience
Customer-facing or call centre experience, preferably in aviation; experience coordinating across multiple departments and managing high-net-worth client relationships is advantageous.
Education
Bachelor's degree in Business, Aviation, or related field preferred.
Workplace
The role is situated in Paço de Arcos, Lisbon, Portugal — conveniently close to Lisbon.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Manager», «Owner Relations Specialist», «Flight Operations Account Executive», «Customer Experience Coordinator», «Charter Services Account Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.