NetJets Midnight Account Manager

Role & Responsibilities

• Supervise Owner Services operations during overnight hours, handling flight details, service issues, and owner communications for NetJets shareholders
• Monitor overnight flights and perform comprehensive quality checks on next-day flights, including weather forecasting, ATC conflict analysis, and crew/aircraft scheduling verification
• Respond to inbound shareholder calls and emails regarding trip booking, changes, and planning; manage Owner Services workload and adjust next-day flight schedules as needed
• Serve as the Owner Services representative within the SOC (Situation Operations Center), monitoring SOC Track and chat while coordinating cross-functional recovery options with other departments
• Obtain shift pass-down from the evening team regarding remaining flights and ongoing issues; provide thorough hand-off to the current-day shift with details on all matters requiring follow-up
• Make autonomous decisions regarding shareholder accommodations, including determining flight authorization and offering credit concessions within policy parameters when service disruptions occur
• Greet shareholder aircraft utilizing the CMH FBO overnight facilities and ensure seamless coordination between Owner Services and all flight center business partners including Scheduling, Dispatch, and Maintenance

Qualifications

• Demonstrated competency in all Owner Services duties across multiple shifts, with proven proficiency in the Current Day account management role
• Demonstrated leadership and supervisory capability with strong ability to build and maintain professional relationships with internal teams and external stakeholders
• Ability to make autonomous, sound decisions with minimal supervision in a high-pressure environment
• Excellent verbal and written communication skills with clarity across all organizational levels, shareholders, and vendor partners
• Detail-oriented with proven ability to prioritize multiple competing objectives in a dynamic environment with constantly shifting priorities
• Proficiency in Microsoft Office applications and strong working knowledge of NetJets specialized software including iJet II and ETM
• Ability to identify operational risks and offer constructive improvement recommendations

Skills

Experience

2–4 years of progressive experience in customer service, account management, or operations within the aviation, luxury hospitality, or corporate services sector, with demonstrated competency across multiple Owner Services functions and roles.

Education

High school diploma or equivalent

Workplace

Benefits

Medical, Dental, and Vision coverage (no-cost options available); Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) plan with 67% employer match on standard and catch-up contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection Plans; Pet Insurance; Family and Caregiving Support

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.