- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets, the global leader in private aviation for over 60 years, seeks a Midnight Account Manager to supervise overnight Owner Services operations at its Columbus, Ohio facility. The successful candidate will manage overnight flight coordination, respond to shareholder communications, perform quality assurance on next-day flights, and serve as the primary representative for Owner Services within the SOC during night hours. This role requires autonomous decision-making authority, including determining flight authorization and offering credit concessions per policy when service disruptions occur. The position demands strong leadership, excellent communication, proficiency with specialized NetJets systems, and the ability to coordinate seamlessly across Scheduling, Dispatch, Maintenance, and other operational partners.
Role & Responsibilities
- Supervise Owner Services operations during overnight hours, handling flight details, service issues, and owner communications for NetJets shareholders
- Monitor overnight flights and perform comprehensive quality checks on next-day flights, including weather forecasting, ATC conflict analysis, and crew/aircraft scheduling verification
- Respond to inbound shareholder calls and emails regarding trip booking, changes, and planning; manage Owner Services workload and adjust next-day flight schedules as needed
- Serve as the Owner Services representative within the SOC (Situation Operations Center), monitoring SOC Track and chat while coordinating cross-functional recovery options with other departments
- Obtain shift pass-down from the evening team regarding remaining flights and ongoing issues; provide thorough hand-off to the current-day shift with details on all matters requiring follow-up
- Make autonomous decisions regarding shareholder accommodations, including determining flight authorization and offering credit concessions within policy parameters when service disruptions occur
- Greet shareholder aircraft utilizing the CMH FBO overnight facilities and ensure seamless coordination between Owner Services and all flight center business partners including Scheduling, Dispatch, and Maintenance
Qualifications
- Demonstrated competency in all Owner Services duties across multiple shifts, with proven proficiency in the Current Day account management role
- Demonstrated leadership and supervisory capability with strong ability to build and maintain professional relationships with internal teams and external stakeholders
- Ability to make autonomous, sound decisions with minimal supervision in a high-pressure environment
- Excellent verbal and written communication skills with clarity across all organizational levels, shareholders, and vendor partners
- Detail-oriented with proven ability to prioritize multiple competing objectives in a dynamic environment with constantly shifting priorities
- Proficiency in Microsoft Office applications and strong working knowledge of NetJets specialized software including iJet II and ETM
- Ability to identify operational risks and offer constructive improvement recommendations
Skills
Experience
2–4 years of progressive experience in customer service, account management, or operations within the aviation, luxury hospitality, or corporate services sector, with demonstrated competency across multiple Owner Services functions and roles.
Education
High school diploma or equivalent
Benefits
Medical, Dental, and Vision coverage (no-cost options available); Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) plan with 67% employer match on standard and catch-up contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection Plans; Pet Insurance; Family and Caregiving Support
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Overnight Account Manager», «Night Operations Supervisor», «Flight Operations Coordinator», «Owner Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.