- Location
- Paço de Arcos Lisbon Portugal
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Human Resources, People & Culture
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks an HR Operations Administrator to provide comprehensive human resources services spanning the complete employee lifecycle—from onboarding through offboarding—while maintaining exceptional customer service, data accuracy, and strict adherence to defined processes and Portuguese labour law. The role serves as a central administrative hub, managing HR records, personnel files, helpdesk ticketing systems, and employee inquiries across multiple communication channels with defined service-level agreements.
Role & Responsibilities
- Process accurate and consistent recordkeeping and maintenance of HR records and personnel files in accordance with company practice and Portuguese labour law
- Serve as the central point of contact for all employee paperwork, ensuring data integrity, accuracy, and completeness across departmental touchpoints
- Manage the HR Helpdesk ticket system by resolving tickets in a timely and accurate manner within established SLAs
- Respond to and follow up on all employee inquiries received through available HR channels (email, phone, employee self-service tool, face-to-face) within pre-defined service-level agreements
- Ensure all required documentation is completed and delivered to employees and the company to maintain compliance with labour law and company policies
- Review and maintain the integrity of HR system entries to guarantee accuracy and adherence to established HR processes
- Provide administrative support to company-wide programmes requiring HR Services intervention to meet quality standards and project timelines
Qualifications
- University degree in Human Resources, Management, or a relevant discipline (preferred)
- Minimum 2–3 years of demonstrated experience in a similar HR operations or administrative role
- Strong knowledge of Portuguese Labour Law, Tax, and Social Security regulations
- Fluency in Business English (written and spoken)
- Experience with ticket management systems (preferred)
- Knowledge of EU social security regulations (advantageous)
Skills
Experience
2–4 years of experience in human resources operations, administration, or related HR support functions
Education
University degree in Human Resources, Management, or other relevant discipline (preferred)
Workplace
This position is based in Paço de Arcos, Lisbon, Portugal, within easy reach of Lisbon.
Explore jobs in Portugal.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HR Operations Administrator», «HR Operations Specialist», «Human Resources Operations Coordinator», «HR Services Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.