NetJets Guest Services Concierge

About NetJets

Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.

Role & Responsibilities

• Provide on-site service for Owners and crew at an EJM/NetJets exclusive-use facility, engaging proactively with the airport, FBO, caterers, ground transportation and other service providers to ensure seamless service.
• Build Owner loyalty through relationship development, personalized service, in-depth knowledge, proactive engagement and anticipation of needs.
• Manage a personal schedule according to defined variables, including flight activity priorities, flight levels, departures versus arrivals and surrounding airport activity, while meeting weekly target metrics.
• Proactively resolve issues that could interrupt service and keep the appropriate departments informed.
• Maintain the location’s lounges daily; control and track high-priced stock items to support crew use, contain costs and ensure availability for Owner needs; monitor commissary stock and order from CMH as needed; and arrange linen cleaning while monitoring available quantities.
• Develop local operating practices and procedures to address site-specific circumstances, such as alternate departure times or airport arrangements, without service interruption.
• Coordinate with crew and Owner Services to reduce communication confusion and defuse situations promptly; demonstrate empathy, assertiveness, diplomacy and confidence, and model core operating principles.
• Advocate for Owners during operational and weather delays, resolving issues involving catering, ground transportation and maintenance delays to deliver seamless service.
• Meet arriving and departing Owners, develop relationships and arrange special requirements, including hosting waiting family members or drivers.
• Work with local third-party vendors to ensure expectations are met, maintaining a professional and diplomatic manner; give the FBO and area vendors advance notice of peak flight activity and daily forecasted departure and arrival information.
• Travel for special events, high flight-volume days, training and development, and work with Marketing and Sales on static events.
• Share knowledge of area facilities, prospects and Owners with Sales and Marketing to encourage new business opportunities.

Qualifications

• At least 2 years of high-end hospitality customer service experience.
• 2–4 years of experience.
• Knowledge of aviation.
• Polished demeanor.
• Excellent verbal and written communication skills.
• Strong command of hospitality service, including appropriate language, introductions, table settings, and basic wine and beverage service.
• Ability to work independently within operational guidelines.
• Self-starting, diplomatic and effective problem-solving approach, with high self-confidence and an outgoing personality.
• Flexible schedule, including holidays and weekends.

Skills

Experience

2–4 years of experience; at least 2 years in high-end hospitality customer service.

Education

Associate's degree in Hospitality or Aviation.

Benefits

Medical, dental and vision benefits; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection plans; 401(k) plan with a 67% match on standard elective deferral and catch-up contributions (super catch-up contributions are not eligible for the employer match); short- and long-term disability; legal plan; identity theft protection plans; pet insurance; family and caregiving support.

Culture

NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.