- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Nov 4, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks a working Global Travel Supervisor to oversee daily Travel Services operations, supervise travel coordinators, improve processes, and ensure service quality and corporate objectives. The role requires 8–10 years of related experience, including corporate-travel GDS experience, and involves some travel.
Role & Responsibilities
- Oversee the daily operations of the Travel Services department and supervise travel coordinators.
- Improve existing processes and solutions to increase team efficiency and meet corporate objectives.
- Direct the team using extensive travel knowledge; coach performance, coordinate activities, and monitor work quality and progress.
- Identify and resolve problems and escalations involving internal and external processes and partners.
- Train, coach, assign duties, schedule, monitor call and work volumes, and communicate proactively with the travel department.
- Manage daily workflows and provide support as needed to ensure efficient and effective operations.
- Understand, improve, and enforce NetJets Travel Policy and Travel Guidelines.
- Interpret and communicate components of the pilot labor agreement.
- Work with the Global Travel Management team on policy, processes, and continuous-improvement initiatives and programs.
- Collaborate with business entities and operations teams to provide proactive travel support.
- Assist the Global Travel Management team in evaluating travel coordinators’ service-level compliance across all levels and roles.
Qualifications
- High school graduation required; an associate or bachelor's degree in Travel/Tourism, Hospitality, Aviation, Business Management, or equivalent is preferred.
- 8–10 years of related work experience required.
- Prior GDS experience in a corporate travel environment required.
- Working knowledge of IJET2 preferred.
- Ability to work under pressure and in crisis situations.
- Strong fiscal responsibility and budget-management capabilities.
- Ability to cultivate a collaborative environment and build team rapport and partnerships by modeling respect, helpfulness, commitment, enthusiasm, and integrity.
- Excellent verbal and written communication skills.
- Sound leadership and interpersonal skills.
- Ability to lead others in solving complex problems.
- Service-oriented approach when interacting with all customers.
- Strong decision-making and problem-solving skills.
- Ability to manage and adapt to frequent changes.
- Proficiency with metrics and metric tools.
- Proficiency in creating and delivering presentations.
- Some travel required.
Skills
Experience
8–10 years of related work experience, including prior GDS experience in a corporate travel environment.
Education
High school graduation required; an associate or bachelor's degree in Travel/Tourism, Hospitality, Aviation, Business Management, or equivalent is preferred. The education section also specifies an associate degree in Hospitality or Travel.
Workplace
This position is based in Columbus, Ohio, USA.
Explore jobs in Ohio or in the USA.
Benefits
Medical, dental, and vision benefits; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial-protection benefits; 401(k) plan with a 67% employer match on standard elective deferral and catch-up contributions (super catch-up contributions are not eligible); short- and long-term disability; legal plan; identity theft protection plans; pet insurance; family and caregiving support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Travel Services Supervisor», «Corporate Travel Supervisor», «Travel Operations Supervisor», «Travel Coordination Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.