About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets is hiring a Crew Ground Experience Coordinator in Columbus, Ohio, to manage crew feedback and day-to-day catering operations, coordinate suppliers and internal teams, and support crew members at FBOs. The role includes occasional travel to operational locations and requires a flexible schedule.
Role & Responsibilities
- Review crew feedback daily through Rate-It and other channels.
- Consolidate crew feedback about FBOs in a central repository; identify trends, recurring issues and positive service outcomes to drive continuous improvement and reinforce effective practices.
- Escalate urgent, safety-sensitive or service-degrading feedback to relevant internal teams, including Safety, Training, FBO Operations and crew leadership.
- Manage FBO and Service Hub Cabin Prep follow-ups arising from crew feedback, ensuring issues are acknowledged, addressed and documented.
- Support daily crew food program operations and logistics, ensuring meals reach the correct location at the correct time.
- Manage crew catering workflow queues and track orders from initiation through fulfillment.
- Coordinate crew food orders with primary and secondary catering suppliers, including confirmations, updates and schedule-driven changes.
- Provide crew members with order-status updates and resolve day-of issues that could affect crew readiness.
- Advise internal and external stakeholders on crew catering questions, feedback and problem-solving.
- Serve as the primary contact for catering suppliers on tactical, day-of operational questions and service recovery.
- Keep supplier information and service details accurate and current.
- Liaise among crews, FBOs, Safety, Training and operations teams to receive and assess feedback, escalate issues, coordinate solutions, and provide timely updates through resolution and closure.
- Use reporting, dashboards and feedback insights to contribute to enhancements to the crew travel and ground experience.
- Travel occasionally to FBOs to support crew members, gather feedback, review trends in person, and discuss service expectations and improvement opportunities with FBO partners.
- Support other back-office and operational functions as assigned.
Qualifications
- Bachelor’s degree in Aviation or a related field.
- 2–4 years of experience.
- Experience supporting operations, supplier coordination or service management; aviation or crew services experience is preferred.
- Ability to analyze survey results, identify actionable trends and appropriately escalate findings to support continuous improvement.
- Ability to assess workplace dynamics and adapt communication strategies to enhance collaboration, productivity and positive working relationships.
- Strong written and verbal communication skills, including the ability to manage time-sensitive, service-impacting issues.
- Ability to prioritize competing demands, manage multiple workflows and respond effectively to changing operational needs.
- Ability to manage and escalate safety-sensitive feedback professionally and urgently.
- Strong customer service orientation and a team-focused mindset.
- Flexibility to travel occasionally to operational locations (FBOs) to support business and operational requirements.
- Ability to work a flexible schedule.
- Working knowledge of Microsoft Office applications.
Skills
Experience
2–4 years
Education
Bachelor’s degree in Aviation or a related field.
Benefits
Medical, dental and vision benefits, including no-cost options; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection benefits; 401(k) plan with a 67% match on employee contributions through standard elective deferral and catch-up contributions (super catch-up contributions are not eligible for the match); short- and long-term disability; legal plan; identity theft protection; pet insurance; family and caregiving support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Crew Experience Coordinator», «Crew Services Coordinator», «Crew Operations Coordinator», «Crew Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.