NetJets Crew Ground Experience Coordinator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
NetJets hiring Crew Ground Experience Coordinator in Columbus, OH. Support crew operations, manage catering logistics, and enhance crew experience.
Role & Responsibilities
- Complete daily reviews of crew feedback submitted through Rate-It and other feedback channels to identify trends and service outcomes
- Review and centralize crew FBO feedback into a repository, identifying recurring issues, trends, and positive service practices for continuous improvement
- Escalate in-the-moment, safety-sensitive, or service-degrading feedback to appropriate internal teams including Safety, Training, FBO Operations, and crew leadership
- Manage FBO and Service Hub Cabin Prep follow-ups stemming from crew feedback, ensuring issues are acknowledged, addressed, and documented
- Support day-to-day operations and logistics of the crew food program, ensuring meals are delivered to correct locations and times
- Manage crew catering workflow queues, tracking orders from initiation through fulfillment
- Communicate crew food orders with primary and secondary catering suppliers, including confirmations, updates, and schedule-driven changes
- Provide status updates to crew members and resolve day-of issues that may impact crew readiness
- Serve as liaison between crews, FBOs, Safety, Training, and operations teams to receive feedback, assess issues, and coordinate solutions
- Conduct limited travel to FBO locations to support crew members, gather feedback, review trends in person, and engage with FBO partners regarding service expectations
Qualifications
- Bachelor's degree in Aviation or related field
- 2–4 years of experience supporting operations, supplier coordination, or service management functions
- Experience in aviation or crew services preferred
- Strong written and verbal communication skills with ability to manage time-sensitive, service-impacting issues
- Proven ability to analyze survey results, identify actionable trends, and appropriately escalate findings
- Ability to effectively manage and escalate safety-sensitive feedback with professionalism and urgency
- Strong customer service orientation and team-focused mindset
- Ability to prioritize competing demands and manage multiple workflows in evolving operational environments
Skills
Experience
2–4 years of experience supporting operations, supplier coordination, or service management functions, with aviation or crew services experience preferred.
Education
Bachelor's degree in Aviation or related field.
Workplace
This position is based in Columbus, Ohio, USA.
Benefits
Medical, Dental, and Vision coverage with no employee cost option; Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) plan with 67% employer match on standard elective deferral contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection Plans; Pet Insurance; Family & Caregiving Support.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Crew Operations Coordinator», «Crew Services Coordinator», «Ground Operations Specialist», «Crew Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.