- Location
- Paço de Arcos Lisbon District Portugal
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Finance, Accounting & Revenue Management
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
The Billing Administrator manages the billing function for assigned Owner accounts, producing accurate multi-currency invoices and delivering exceptional customer service. This role serves as the primary liaison between NetJets and its clientele, addressing incoming queries within strict 24-hour response times whilst proactively distributing billing information to Owners and their representatives. The position ensures the seamless execution of monthly billing cycles, minimizes Owner inquiries, and maintains strong relationships through direct engagement and issue resolution.
Role & Responsibilities
- Create complex multi-currency monthly invoices and pre-flight quotations using web-based billing systems, ensuring accurate revenue attribution to Owners on a timely basis
- Manage all incoming Owner queries within a strict 24-hour deadline whilst maintaining exceptional customer service standards
- Serve as the primary point of contact for program-related inquiries from Owners, Prospects, Sales Teams, Owner Services, and Contracts departments
- Develop and maintain strong Owner relationships to facilitate exceptional customer service and efficient query resolution
- Arrange and attend meetings with Owners to resolve issues, identify needs, and strengthen relationships
- Analyse flight usage and billing data to provide the sales team with insights for existing Owner engagement
- Collaborate with Sales Teams, Owner Services, Credit Control, and Contracts departments to resolve outstanding Owner billing issues
- Generate timely billing reports and statements to ensure management visibility on billing and Owner-related matters
- Support department leaders in completing month-end closing requirements and departmental billing group information
Qualifications
- University degree in Finance, Accounting, or similar discipline
- Minimum 2 years' experience in a billing or finance position
- Excellent numerical and analytical skills
- Demonstrated experience managing demanding client relationships with high-level customer service delivery
- Fluency in business English (written and spoken)
- High proficiency in Microsoft Office applications
Skills
Experience
2–4 years of professional experience in billing, finance, or customer service roles within a client-facing environment. Prior exposure to aviation, membership-based services, or luxury clientele is advantageous.
Education
Bachelor's degree in Accounting, Finance, or a closely related discipline.
Workplace
This position is based in Paço de Arcos, Lisbon District, Portugal, within easy reach of Lisbon.
Explore jobs in Portugal.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Billing Specialist», «Customer Billing Officer», «Accounts Billing Coordinator», «Owner Billing Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.