NetJets Aviation Operations Specialist
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
The Aviation Operations Specialist supports NetJets flight bookings from airport and aircraft capability analysis through operational coordination, reservation reviews, and mitigation of service risks. The role collaborates across flight operations and support teams to deliver seamless Owner experiences.
Role & Responsibilities
- Communicate flight options tailored to each Owner and flight context, adapting delivery to the audience and supporting an exceptional, seamless service experience; communicate directly with Owners when appropriate.
- Review flight reservations for quality and service, take ownership of mitigation options, and assess factors that could prevent flights from meeting or exceeding Owner expectations, including fuel stops, weather-sensitive airports, cargo, and capacity.
- Coordinate with relevant NetJets teams before transferring responsibility to day-of-execution teams, identifying and implementing options to mitigate potential issues.
- Research and analyze airports by gathering information and coordinating with airport, city, and state contacts.
- Support senior team members in learning about airport equipment, navigational aids, instrument procedures, aviation regulations, aircraft performance, and company flight operations.
- Help update and maintain internal data on airport and aircraft capabilities and operational limitations.
- Serve as the central point of contact for operational and service-related questions at booking, follow up, and consult Aviation Operations Specialists, senior colleagues, and subject-matter experts as needed.
- Collaborate with Scheduling, Owner Services, International Trip Planning, Flight Operations, Flight Dispatch, Aircraft & Industry Insights, Meteorology, NetJets Europe, and Executive Jet Management.
- Keep internal system information current, accurate, and aligned with operational requirements.
- Perform other duties as assigned to support operational needs and Owner satisfaction.
Qualifications
- High school education.
- 2–4 years of experience.
- Experience in a service-oriented organization, preferably in aviation.
- A solid understanding of general aviation operations is preferred.
- General understanding of aviation weather.
- General understanding of FAA crew duty and rest requirements.
- General understanding of international flight logistics and requirements.
- Excellent written and verbal communication skills, with the ability to tailor delivery to multiple audience levels.
- Good judgment and strong collaboration skills.
- Excellent problem-solving skills, including anticipating potential issues and dealing with ambiguity.
- Ability to work a flexible schedule.
Skills
Experience
2–4 years of experience
Education
High school
Workplace
This position is based in Columbus, Ohio, USA.
Benefits
Medical, dental, and vision benefits; healthcare advocacy; Employee Assistance Program; flexible spending accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection benefits; 401(k) with a 67% match on each dollar contributed; short- and long-term disability; legal plan; identity theft protection plans; pet insurance; family and caregiving support.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Flight Operations Coordinator», «Aviation Operations Coordinator», «Flight Operations Specialist», «Aviation Services Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.