NetJets Aircraft Maintenance Site Manager

About NetJets

Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.

Role & Responsibilities

• Oversee the performance of multiple teams and suppliers delivering mission-ready aircraft in compliance with goals, SLAs, laws, and regulations.
• Partner with and influence the MRO supply chain to meet SLAs and performance goals for unscheduled and line maintenance, interior repair and restoration, cabin cleanliness, and stocking.
• Take responsibility for aircraft management at the Service Hub, including safety and performance goals; oversee unscheduled and line maintenance through management of Service Hub staff and suppliers.
• Perform airworthiness- and maintenance-related functions under the supervision and control of the NJA Director of Maintenance.
• Manage Service Hub vendors and provide leadership that models the 20/20 Flight Plan, supporting staff and vendor development and improved performance.
• Maintain a local presence and accessibility for team members across all shifts.
• Monitor and analyze performance metrics and other data daily to ensure business goals and supplier SLAs are met; adjust plans when performance falls short, communicate changes, and follow through across the organization.
• Use innovation to improve safety, service, and financial performance in line with the 20/20 Flight Plan or current organizational goals and objectives.
• Maintain significant local supplier relationships in coordination with other NetJets functions, such as Procurement, and drive improvements in supplier safety, quality, cost, and on-time performance.
• Keep Operations informed and partner with the Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training, and Operations Scheduling.
• Carry out other duties as assigned.

Qualifications

• Bachelor’s degree in Aviation Management or Supply Chain and Logistics.
• FAA Airframe & Powerplant (A&P) certification.
• 10+ years of experience.
• Focus on aircraft safety, quality, and reliability, with strong knowledge of regulations governing large aircraft fleets, preferably in a Part 135 operation.
• In-depth understanding of business aviation and aircraft maintenance supply chains, with recent field maintenance experience supporting business jet aircraft.
• Ability to build strong professional relationships to meet goals and objectives.
• Ability to foster teamwork, personal growth, and open communication.
• Critical-thinking ability and demonstrated success developing and executing strategies that achieve company goals and supplier SLAs.
• Business acumen, understanding of performance metrics, and ability to execute improvement plans in coordination with the Regional Director.
• Ability to maintain service quality by establishing and enforcing organizational standards.
• Commitment to maintaining professional and technical knowledge through workshops, professional publications, personal networks, benchmarking, professional societies, and local airport committees.
• Ability to build positive relationships with FBOs, vendors, airport operations, and aviation neighbors to execute the mission and enhance the NetJets brand.
• Ability to strengthen the NetJets brand through collaboration with maintenance providers inside and outside the network, customers, regulatory officials, and employees, while enforcing ethical business practices.
• Understanding that a “Mission Ready” aircraft is properly stocked and cleaned or detailed, positioned at its launch spot, and has all maintenance complete and MEL/deferrals cleared for a seamless Owner and flight crew experience each morning.
• Entrepreneurial approach to developing the Service Hub as if managing it as its proprietor.
• Ability to travel as necessary to assist other Regional Service Hub Sites, attend training events, and visit local airports and providers.
• Willingness to work the shift necessary to accomplish the mission; NetJets operates 24/7/365.

Skills

Experience

10+ years of experience

Education

Bachelor’s degree in Aviation Management or Supply Chain and Logistics.

Benefits

Medical, dental, and vision benefits, including no-cost options; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection benefits; 401(k) plan with a 67% match on eligible standard elective deferral and catch-up contributions (super catch-up contributions are excluded); short- and long-term disability; legal plan; identity theft protection plans; pet insurance; and family and caregiving support.

Culture

NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.