NetJets Account Manager

About NetJets

Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.

Role & Responsibilities

• Serve as clients’ dedicated point of contact, building trust and rapport beyond individual trips.
• Use empathetic communication and active listening to foster enduring client relationships.
• Anticipate client preferences, uncover unspoken needs and create opportunities for personalized, memorable travel experiences.
• Collaborate cross-functionally and use multiple communication channels to support alignment, engagement and effective teamwork.
• Follow and improve processes, delivering consistent, high-quality outcomes while remaining flexible and solution-focused in a dynamic environment.
• Document work clearly, share insights, conduct research and disseminate best practices to support knowledge-sharing.
• Own the full lifecycle of each reservation and act as steward of the client’s entire NetJets journey, with a high degree of accountability.
• Partner with internal departments to advocate for swift resolution, seamless execution and consistent service excellence.
• Take personal accountability for successful client journeys and for the perception of the NetJets brand.
• Manage trip details precisely, ensuring each reservation is accurate, compliant with regulations and optimized for excellence.
• Identify potential operational issues in advance and collaborate across departments to resolve challenges efficiently.
• Promote effective internal communication and collaboration to drive alignment, efficiency and a successful client experience.
• Advise clients on domestic and international private aviation, including seasonal trends, complex logistics and destination protocols.
• Apply knowledge of NetJets’ fleet, operations and contracts to enhance client experiences.
• Manage each flight from pre-trip planning through post-flight follow-up, maintaining close oversight and resolving service disruptions such as schedule changes, weather impacts, Air Traffic Control and other operational irregularities.
• Address service deviations, analyze data to identify root causes, implement corrective actions and drive continuous improvement in service delivery.

Qualifications

• Bachelor’s degree in Hospitality or Business Administration.
• Exceptional interpersonal and communication skills, with a natural ability to build trust.
• Proactive, accountable and solutions-oriented approach to work.
• Ability to balance precision, urgency and multitasking in a fast-paced environment.
• Ability to apply industry expertise and product knowledge to drive successful outcomes and informed decision-making.
• Commitment to continuous learning, growth and high-level contribution.
• Passion for exceeding client expectations and creating value through every interaction.
• Proven ability to work effectively in a team and confidence to take a lead role when needed.

Skills

Experience

2–4 years of experience

Education

Bachelor’s degree in Hospitality or Business Administration

Benefits

Medical, dental and vision benefits, including no-cost options; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection plans; 401(k) plan with a 67% employer match on standard elective deferral and catch-up contributions (super catch-up contributions are not eligible for the match); short- and long-term disability; legal plan; identity theft protection plans; pet insurance; family and caregiving support.

Culture

NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.