NetJets Account Manager

Role & Responsibilities

• Serve as the dedicated point of contact for assigned clients, proactively building trust and fostering enduring relationships beyond individual trips
• Use empathetic communication and active listening to anticipate client preferences, uncover unspoken needs, and create opportunities for personalized travel experiences
• Work cross-functionally across multiple departments to ensure alignment, engagement, and effective teamwork using diverse communication channels
• Assume full accountability for the complete lifecycle of each reservation, from pre-trip planning through post-flight follow-up, managing trip details with precision and regulatory compliance
• Champion the client's experience by advocating for swift resolution, seamless execution, and consistent service excellence across all internal teams
• Demonstrate operational foresight by identifying potential issues before they arise and collaborating efficiently to resolve challenges
• Consult with clients on seasonal trends, complex logistics, destination protocols, and fleet capabilities to enhance private aviation experiences
• Maintain close oversight and manage resolutions of service disruptions including schedule changes, weather impacts, and air traffic control irregularities
• Address service deviations by analyzing root causes, implementing corrective actions, and driving continuous improvement in service delivery
• Contribute to knowledge-sharing culture by documenting work clearly, conducting research, and disseminating best practices

Qualifications

• Bachelor's degree in Hospitality or Business Administration
• 2-4 years of relevant experience in client relations, account management, or hospitality service
• Exceptional interpersonal and communication skills with demonstrated ability to build and maintain trust
• Proactive, accountable, and solutions-oriented mindset with strong ownership mentality
• Proven ability to balance precision, urgency, and multitasking in a fast-paced environment
• Strong business acumen and industry expertise applicable to private aviation or luxury travel services
• Adaptability and demonstrated curiosity with continuous commitment to learning and professional growth
• Team-oriented with confidence to take a proactive leadership role when needed

Skills

Experience

2-4 years of professional experience in client relations, account management, hospitality service, or a comparable customer-facing role requiring relationship management and operational acumen.

Education

Bachelor's degree in Hospitality or Business Administration

Workplace

Benefits

Medical, Dental, and Vision insurance; Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary benefits (financial protection plans); 401(k) plan with 67% employer match on standard elective deferral and catch-up contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection Plans; Pet Insurance; Family and Caregiving Support

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.