- Location
- Mahwah New Jersey USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 27, 2026
About NET-A-PORTER
Founded in 2000, NET-A-PORTER helped redefine luxury retail through a distinctive combination of curated fashion, editorial storytelling and digital innovation. As an employer, it brings together expertise across buying, technology, creative production, marketing, logistics and client service, connecting fashion sensibility with the precision of global e-commerce. Its international reach offers a setting for professionals drawn to both established maisons and emerging designers. Employees contribute to a customer experience shaped by product discovery, compelling content and attentive service. For talent seeking a career at the intersection of luxury and technology, NET-A-PORTER represents a distinctive environment within the evolving digital fashion landscape.
NET-A-PORTER is seeking a Style Advisor for its Personal Shopping team in Mahwah, New Jersey, to deliver personalised shopping experiences, build client relationships and drive sales through tailored styling and data-informed outreach. The role offers a competitive salary and performance commission tied to net sales achievement; employment is full-time with a hybrid workplace.
Role & Responsibilities
- Contribute to team performance and meet individual sales targets and KPIs, increasing client spend and satisfaction.
- Build trusted client relationships by responding promptly to enquiries, answering product questions and guiding clients through the shopping experience.
- Develop knowledge of the client portfolio to identify personalised recommendation opportunities, using client preferences, purchase history and trend insights to drive sales and repeat purchases.
- Provide styling, sizing and fit advice; use training and product knowledge to present new collections and key launches confidently, and create visually compelling style edits that inspire purchases.
- Proactively follow up with clients to maintain engagement, nurture relationships and maximise commercial opportunities.
- Increase individual client spend and loyalty by understanding evolving customer needs and recommending relevant products.
- Gather and share customer insights and buying trends with management to inform commercial strategy, product launches and future sales planning.
- Represent NET-A-PORTER professionally and deliver service consistent with its luxury standards and values.
- Respond to ad hoc service enquiries and support clients throughout their shopping journey.
Qualifications
- At least 2 years of experience in client-facing roles such as in-store retail, styling services, or call-center sales and operations, with a proven ability to engage customers.
- A proactive, results-driven approach to sales, with a track record of achieving and exceeding personal sales targets.
- Customer-focused, with a passion for delivering exceptional service and building long-lasting client relationships.
- Fluent spoken and written English; additional language skills are a strong advantage.
- Digitally savvy and comfortable using Excel, Outlook and CRM systems to manage client interactions and track results.
- Highly organised and detail-oriented, with the ability to manage multiple priorities in a fast-paced luxury retail environment.
Skills
Experience
At least 2 years in client-facing roles such as in-store retail, styling services, or call-center sales and operations.
Workplace
This position is based in Mahwah, New Jersey, USA, within easy reach of New York City.
Explore jobs in the USA.
Benefits
Performance commission scheme tied to net sales achievement; pension/401(k) plan with contributions from both the employee and company; discount portal offering deals such as theme park and cinema tickets; staff discount and exclusive staff sales; medical, dental and vision insurance; commuter benefit and flexible spending; supportive team environment.
Culture
NET-A-PORTER’s workplace culture brings together luxury fashion expertise, editorial creativity and a digital-first mindset, with a strong focus on the customer experience. Its environment encourages collaboration across buying, content, technology and client service, combining meticulous attention to detail with the responsiveness of global e-commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NET-A-PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Personal Shopping Advisor», «Client Style Advisor», «Fashion Styling Advisor», «Luxury Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.