NET-A-PORTER Sales and Customer Care Consultant
- Location
- Mahwah New Jersey USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $20.51/hour
- Posted
- Sep 30, 2026
NET-A-PORTER seeks Sales and Customer Care Consultant in Mahwah, NJ. $20.51/hr, full-time, entry-level position with benefits and shift flexibility.
Role & Responsibilities
- Ensure exceptional customer experience is delivered consistently across all customer interactions and touchpoints
- Serve as the primary point of contact to resolve customer issues, complaints, and inquiries across email, phone, live chat, and social media channels in a timely manner
- Demonstrate proactive engagement by anticipating and preventing barriers to seamless customer experience through going above and beyond standard service
- Assist customers with comprehensive lines of enquiry including product queries, returns, delivery logistics, account registration, payment processing, and related matters
- Meet and exceed KPIs encompassing sales targets, quality standards, and productivity metrics while contributing to departmental goals
- Collaborate with Customer Care colleagues and internal departments to continuously identify opportunities for service improvement and product knowledge enhancement
Qualifications
- Previous experience in a contact centre environment or customer-facing role within retail or hospitality sectors
- Excellent written and verbal communication skills
- Demonstrated keyboard proficiency with precise grammar and spelling
- Confident and proactive professional approach
- Strong attention to detail and excellent organizational abilities
- Ability to function effectively within a team environment
- Flexibility to work rotating shifts including weekends and additional hours during peak periods
Skills
Experience
Previous experience in a contact centre environment or customer service role, ideally within retail or hospitality sectors, demonstrating proven ability to handle diverse customer inquiries and maintain high service standards.
Education
High school diploma or equivalent; additional customer service training or certification is advantageous but not required.
Workplace
The role is situated in Mahwah, New Jersey, USA — conveniently close to New York.
Compensation
The base compensation for this position is USD 20.51 per hour.
Benefits
Performance bonus schemes dependent on role type; 401(k) plan with company contribution; staff discount and exclusive staff sales access; medical, dental, and vision insurance coverage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NET-A-PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Specialist», «Client Care Advisor», «Customer Support Representative», «Sales Support Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.