- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $30–34.87/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About NET-A-PORTER
Founded in 2000, NET-A-PORTER helped redefine luxury retail through a distinctive combination of curated fashion, editorial storytelling and digital innovation. As an employer, it brings together expertise across buying, technology, creative production, marketing, logistics and client service, connecting fashion sensibility with the precision of global e-commerce. Its international reach offers a setting for professionals drawn to both established maisons and emerging designers. Employees contribute to a customer experience shaped by product discovery, compelling content and attentive service. For talent seeking a career at the intersection of luxury and technology, NET-A-PORTER represents a distinctive environment within the evolving digital fashion landscape.
NET-A-PORTER seeks an experienced Personal Shopper to serve elite clientele from its New York office on a hybrid basis. The role involves profiling high-value customers, delivering bespoke styling recommendations, and driving sales targets of $1.8–$2.5 million annually whilst cultivating lasting relationships with VIP clients. The successful candidate will demonstrate deep product knowledge, exceptional interpersonal skills, and a proven track record in luxury fashion retail.
Role & Responsibilities
- Profile customers individually based on shopping patterns and deliver personalized product recommendations aligned with their style preferences
- Represent the NET-A-PORTER brand and embody its values in all client interactions
- Achieve and exceed yearly sales targets and key performance indicators
- Lead the team by example through consistent achievement of sales goals
- Provide styling advice and expert guidance on product selection
- Identify and prioritize sales leads by analyzing customer portfolios
- Increase client spend and cultivate loyalty by anticipating and addressing individual needs
- Drive personal appointments with clients to develop and strengthen relationships
- Demonstrate cultural awareness when serving international clientele across different regions
- Participate actively in client relations, marketing, and partnership events
- Maintain awareness of fashion industry trends, emerging brands, and product developments
- Provide feedback on customer buying patterns to management
- Collaborate with cross-functional teams to understand business trends and enhance commercial acumen
Qualifications
- 3–5 years of professional experience in a similar role, preferably in luxury fashion retail or personalized shopping services
- Demonstrated ability to manage an engaged client book generating $1.8–$2.5 million in annual sales
- Proven track record of achieving and exceeding personal sales targets
- Strong leadership and mentoring capabilities
- Advanced proficiency in Microsoft Excel and Microsoft Outlook
- Fluent in spoken and written English
- Exceptional organizational skills with meticulous attention to detail
Skills
Experience
3–5 years of professional experience in luxury fashion retail or a comparable personalized shopping environment, with a demonstrated ability to build and maintain high-value client relationships and achieve ambitious sales targets.
Education
High school diploma or equivalent; bachelor's degree in fashion, business, or a related field is preferred but not required.
Workplace
The successful candidate will be located in New York, New York, USA.
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Compensation
The base compensation for this position ranges from USD 30 to USD 34.87 per hour.
Benefits
Performance bonus schemes dependent on role type; 401(k) plan with employer and employee contributions; staff discount and exclusive staff sales; medical, dental, and vision insurance; commuter benefit and flexible spending account; access to a portal offering discounts on entertainment and leisure activities; hybrid working model with flexibility.
Culture
NET-A-PORTER’s workplace culture brings together luxury fashion expertise, editorial creativity and a digital-first mindset, with a strong focus on the customer experience. Its environment encourages collaboration across buying, content, technology and client service, combining meticulous attention to detail with the responsiveness of global e-commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NET-A-PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Style Consultant», «VIP Shopping Consultant», «Luxury Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.