- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $32.82/hour
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
About NET-A-PORTER
Founded in 2000, NET-A-PORTER helped redefine luxury retail through a distinctive combination of curated fashion, editorial storytelling and digital innovation. As an employer, it brings together expertise across buying, technology, creative production, marketing, logistics and client service, connecting fashion sensibility with the precision of global e-commerce. Its international reach offers a setting for professionals drawn to both established maisons and emerging designers. Employees contribute to a customer experience shaped by product discovery, compelling content and attentive service. For talent seeking a career at the intersection of luxury and technology, NET-A-PORTER represents a distinctive environment within the evolving digital fashion landscape.
NET-A-PORTER seeks an experienced Personal Shopper for its Miami/Palm Beach location to provide bespoke styling and shopping services to the platform's most valued clientele (EIPs). The successful candidate will leverage detailed product knowledge and cultural awareness to deliver personalized recommendations, drive sales targets between $1.8–$2.5 million annually, and cultivate lasting client relationships through one-on-one appointments, events, and strategic account development.
Role & Responsibilities
- Profile customers individually based on shopping patterns and develop personalized product recommendations tailored to each client's style and requirements
- Represent the NET-A-PORTER brand and embody its values of luxury, curation, and excellence
- Drive and exceed annual sales targets and key performance indicators through consistent deal closure and client engagement
- Lead by example within the team, setting the standard for sales achievement and customer-centric service delivery
- Conduct styling consultations and one-on-one personal appointments to deepen client relationships and increase customer lifetime value
- Identify and prioritize sales leads by analyzing the customer portfolio, ensuring proactive engagement with high-potential accounts
- Provide prompt follow-up with customers acquired through events, partnerships, and marketing initiatives
- Participate in client relations, marketing campaigns, and invitation-only events as required
- Develop and maintain an engaged, active client book that generates substantial annual revenue
- Communicate buying patterns, customer insights, and market feedback to managers to inform inventory and strategic planning
- Collaborate with cross-functional stakeholders to understand broader business trends and enhance commercial acumen
- Demonstrate cultural awareness when serving clients from diverse geographic regions
Qualifications
- 3–5 years of professional experience in a personal shopping, luxury retail, or high-net-worth client services role
- Proven track record of managing an engaged client book generating $1.8–$2.5 million in annual sales
- Demonstrated expertise in luxury fashion, fine watches, jewelry, and high-end home décor
- Strong leadership and mentoring capabilities
- Fluent in spoken and written English
- Advanced proficiency with Microsoft Excel and Outlook
- Excellent organizational skills with meticulous attention to detail
Skills
Experience
3–5 years of work experience in a similar position, preferably in luxury fashion or high-end retail. The candidate must have successfully managed a significant client portfolio and demonstrated a proactive, consultative sales approach with a consistent track record of exceeding personal sales goals.
Education
High school diploma or equivalent; bachelor's degree in fashion, business, marketing, or related discipline preferred.
Compensation
The base compensation for this position is USD 32.82 per hour.
Benefits
Performance bonus schemes dependent on role performance, 401(k) plan with company matching, staff discount and exclusive staff sales access, medical, dental, and vision insurance, commuter benefit and flexible spending accounts, employee discount portal offering savings on entertainment and leisure activities, inclusive and supportive team environment
Culture
NET-A-PORTER’s workplace culture brings together luxury fashion expertise, editorial creativity and a digital-first mindset, with a strong focus on the customer experience. Its environment encourages collaboration across buying, content, technology and client service, combining meticulous attention to detail with the responsiveness of global e-commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NET-A-PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Style Advisor», «Luxury Client Advisor», «Fashion Consultant», «VIP Shopping Specialist», «Clienteling Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.