- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 12, 2026
About NET-A-PORTER
Founded in 2000, NET-A-PORTER helped redefine luxury retail through a distinctive combination of curated fashion, editorial storytelling and digital innovation. As an employer, it brings together expertise across buying, technology, creative production, marketing, logistics and client service, connecting fashion sensibility with the precision of global e-commerce. Its international reach offers a setting for professionals drawn to both established maisons and emerging designers. Employees contribute to a customer experience shaped by product discovery, compelling content and attentive service. For talent seeking a career at the intersection of luxury and technology, NET-A-PORTER represents a distinctive environment within the evolving digital fashion landscape.
NET-A-PORTER seeks a Personal Shopper for its Personal Shopping team at its Westfield Shepherd’s Bush office in London. This permanent role is 37.5 hours per week, with four days in the office and one day at home; the Personal Shopper will develop high-value international client relationships, drive sales and grow the EIP customer base through expert styling, tailored recommendations and exceptional service.
Role & Responsibilities
- Build and maintain relationships with high-value international customers, delivering personalised shopping experiences that drive loyalty and increase customer spend.
- Provide expert styling advice and tailored product recommendations informed by luxury fashion knowledge, customer preferences and shopping behaviours.
- Identify and maximise sales opportunities through customer profiling, targeted outreach and effective client-portfolio management, achieving monthly and annual sales targets and KPIs.
- Grow the EIP customer base by acquiring new high-value clients, following up on event and partnership leads, and conducting one-to-one client appointments.
- Analyse customer shopping patterns, market trends and purchasing behaviours to identify engagement opportunities and provide insights to internal teams.
- Collaborate with Buying, Merchandising, Marketing and Client Relations teams on customer engagement strategies, marketing campaigns and business growth.
- Participate in client events, partnerships and activations, maintaining current knowledge of luxury fashion, brands and cultural trends across international markets.
Qualifications
- At least 2 years of experience in digital marketing, sales or e-commerce, ideally in luxury fashion; personal shopping or client service experience is preferred.
- Proven experience in a target-driven sales environment, with a strong record of achieving personal sales goals and delivering commercial results.
- Excellent communication, interpersonal and customer service skills, with the confidence to network, build genuine relationships and engage with high-value clients.
- Strong commercial awareness, a passion for luxury fashion, excellent product knowledge, and an understanding of customer needs and market trends.
- Highly organised and detail-oriented, able to manage multiple priorities and deliver an exceptional customer experience in a fast-paced environment.
- Proactive, results-driven and self-motivated, with proficiency in CRM systems and Microsoft Office, including Outlook and Excel.
- Fluent spoken and written English.
- A degree in a relevant subject area.
Skills
Experience
At least 2 years in digital marketing, sales or e-commerce; personal shopping or client service experience preferred.
Education
A degree in a relevant subject area.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Employer-contributory pension; discount portal for theme park and cinema tickets and other offers; staff discount and exclusive staff sales; private healthcare; flexible working.
Culture
NET-A-PORTER’s workplace culture brings together luxury fashion expertise, editorial creativity and a digital-first mindset, with a strong focus on the customer experience. Its environment encourages collaboration across buying, content, technology and client service, combining meticulous attention to detail with the responsiveness of global e-commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.