- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 30, 2026
About NET-A-PORTER
Founded in 2000, NET-A-PORTER helped redefine luxury retail through a distinctive combination of curated fashion, editorial storytelling and digital innovation. As an employer, it brings together expertise across buying, technology, creative production, marketing, logistics and client service, connecting fashion sensibility with the precision of global e-commerce. Its international reach offers a setting for professionals drawn to both established maisons and emerging designers. Employees contribute to a customer experience shaped by product discovery, compelling content and attentive service. For talent seeking a career at the intersection of luxury and technology, NET-A-PORTER represents a distinctive environment within the evolving digital fashion landscape.
NET-A-PORTER seeks a Personal Shopper to develop and enhance customer loyalty through exceptional service and commercial acumen. The role focuses on building long-lasting relationships with high-value clients across the APAC region, delivering personalized styling recommendations, and driving sales targets through proactive client engagement and market intelligence. The successful candidate will combine detailed product knowledge with sophisticated relationship-building skills to provide the discerning clientele with an unparalleled shopping experience.
Role & Responsibilities
- Proactively target and build personal relationships with high-value customers in the APAC region
- Profile customers individually based on their shopping patterns and preferences
- Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers' fashion and lifestyle preferences
- Identify and prioritize sales leads by analyzing customer lists and purchasing history
- Increase customer spend and develop loyalty by understanding individual needs and preferences
- Conduct one-on-one appointments with clients to foster relationship development
- Optimize client acquisition opportunities and grow the customer base with new high-value clients
- Achieve monthly and yearly sales targets and key performance indicators
- Maintain awareness of fashion industry trends, brands, and cultural nuances across different regions
- Analyze customers' shopping patterns, provide strategic feedback to management, and implement relevant initiatives
- Participate in client relations, marketing, and partnership events as required
- Ensure prompt follow-up with customers acquired through events and partnerships
Qualifications
- Minimum 2+ years of experience in customer-facing roles, preferably in luxury fashion
- Proven track record of achieving personal sales goals in a target-driven environment
- Excellent spoken and written English; fluency in Mandarin and Cantonese preferred
- Strong luxury fashion industry knowledge and commercial awareness
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Exceptional interpersonal and communication skills with confidence in networking
Skills
Experience
2+ years of customer-facing experience, preferably within luxury fashion retail or personal shopping environments. Demonstrated success in meeting and exceeding sales targets in a commission-driven setting is essential.
Education
No specific formal education requirement stated; however, secondary education or equivalent is implied.
Workplace
This position is based in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Benefits
Staff discount with exclusive staff sales access; MPF (Mandatory Provident Fund) with voluntary company contribution; multi-purpose insurance; rental reimbursement program; flexible working arrangements.
Culture
NET-A-PORTER’s workplace culture brings together luxury fashion expertise, editorial creativity and a digital-first mindset, with a strong focus on the customer experience. Its environment encourages collaboration across buying, content, technology and client service, combining meticulous attention to detail with the responsiveness of global e-commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NET-A-PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Consultant», «Customer Relations Specialist», «Fashion Consultant», «VIP Account Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.