NET-A-PORTER Operations Director
- Employment
- Full-Time
- Seniority
- Director
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Sep 30, 2026
Net-a-Porter Operations Director role in Charlton, UK. Lead distribution centre strategy, operational teams and supply chain optimization in a luxury direct-to-consumer environment.
Role & Responsibilities
- Set and deliver the distribution centre's vision, strategy, and long-term operational plans to navigate seasonal peaks, new initiatives and business launches
- Lead high-performing operational teams and drive performance against SLAs whilst controlling costs; develop and execute strategies to increase team performance while delivering the highest quality standards to customers
- Identify and implement initiatives for improving distribution capabilities including processes, organisational structures, teams, and technology; develop and execute operational improvement strategies that directly enhance efficiency and performance across distribution and logistics functions
- Manage supplier contracts, procurement activities and compliance requirements; ensure procurement processes and contract negotiations with key external vendors align with global policies and new business onboarding standards
- Own and manage the budget, monitor targets through available management information and tools, identify variances and take necessary remedial action; keep relevant stakeholders informed of key operational data and updates
- Ensure proficient management and expertise of WMS, ASRS systems, MHE and related software to achieve optimal stock availability and service level commitments
- Maintain effective and strategic labour relations with trade union delegates throughout the facility
Qualifications
- Considerable commercial experience in distribution and logistics at a senior level in a fast-paced, multi-national, direct-to-consumer automated operations environment or similar environment recognised for superior operational performance
- Experience leading transformational change programs that improve efficiency across warehouse and distribution environments
- Extensive experience managing managers and leading large and complex teams across multiple disciplines
- Experience managing and working in a unionised environment
- Fluency in written and spoken English
Skills
Experience
Considerable commercial experience in distribution and logistics at a senior level within a fast-paced, multi-national, direct-to-consumer automated operations environment. Proven track record leading transformational change programs and managing complex, multi-disciplinary teams. Experience in unionised environments and managing labour relations is essential.
Education
Not specified
Workplace
This position is based in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NET-A-PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Distribution Director», «Logistics Operations Director», «Warehouse Operations Director», «Supply Chain Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.