Neiman Marcus Specialized Operations Associate

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Manage daily General Office operations and operational functions for the Jewelry Department.
• Open the store by handling the safe, controller, registers, and distribution of reports.
• Maintain daily functions, including morning cash entry, bank deposits, chargeback reconciliation, and register and petty cash counts.
• Resolve internal and external customer issues, including researching and paying bills and tracking and processing customer packages.
• Follow Jewelry Standards and Shipping Guidelines.
• Receive, verify, and book jewelry according to Company standards.
• Process re-tickets, returns to vendor (RTVs), transfers, ASN shipments, and price changes.
• Retrieve and process merchandise for return or transfer to vendors in accordance with Company standards.
• Complete case counts, enter received merchandise into the case count system, and reconcile discrepancies.
• Maintain a repair log, track repairs sent to vendors or local shops, and submit repair invoices.
• Receive and verify trunk-show merchandise, assist with show setup and takedown, and recap results.
• Prepare and submit special-order requests and Statements of Sale when requested.
• Communicate as needed with Corporate Merchants, Accounts Payable, Inventory Control, and vendors.
• Maintain readiness for common internal audits and adhere to Internal Audit standards, including keeping vault and safe contents up to date.
• Assist managers and associates on the selling floor as needed.
• Process fulfillment orders.
• Take on ad hoc responsibilities and other store initiatives as assigned by management.

Qualifications

• Ability to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
• Strong computer skills, including Google and MS Office, and ability to adapt to changing technology.
• Ability to work effectively in a fast-paced, team-oriented environment requiring substantial multitasking and minimal supervision.
• Ability to work a flexible schedule according to business needs and adhere to Dependability standards.
• Attention to detail and an organized personal workspace.
• Ability to apply store policies and procedures in decision-making.
• Verbal and written communication skills, with the ability to handle telephone and face-to-face interactions effectively and professionally.
• Ability to maintain confidentiality when handling issues.

Skills

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary critical illness, hospital, and accident insurance; employee discount; career advancement opportunities; and comprehensive benefits for eligible full-time employees.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.