Neiman Marcus Sales Manager - Men's

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Lead, recruit, onboard, and mentor a team of sales associates, establishing clear performance goals aligned with departmental objectives and fostering continuous professional development opportunities
• Maintain visible presence on the sales floor to coach the selling team on client relationship-building techniques, product knowledge, and luxury service standards
• Execute client development initiatives and coordinate with cross-functional partners including store leadership, marketing, vendors, and merchandising to identify high-value clients and orchestrate premium events and experiences
• Drive sales achievement through strategic analysis of client spending patterns, wallet-share opportunities, and repeat business generation using data-driven methods and clienteling technology
• Model exceptional customer service by establishing memorable client experiences, planning personalized client appointments, and maintaining consistent communication to strengthen long-term loyalty
• Oversee department scheduling, task prioritization, and operational workflows while ensuring adherence to company policies and brand standards
• Develop direct reports as fashion authorities by encouraging personal brand building, social media presence expansion, and professional networking to elevate team influence
• Manage performance calibration, provide constructive feedback with consistent follow-up, and establish accountability mechanisms for policy enforcement and professional conduct
• Resolve workplace conflicts and customer issues promptly, empowering the team to take ownership of problem-solving and resolution
• Foster a positive, collaborative team environment that celebrates achievements and promotes continuous improvement through open communication
• Analyze market trends, competitive landscape, and customer behaviors to identify opportunities for business growth and strategic adjustment
• Support audit compliance, maintain stockroom controls, and ensure operational excellence across all departmental functions

Qualifications

• Proven supervisory experience with a track record of managing and motivating direct reports
• Demonstrated success managing a selling and operations workforce while achieving or exceeding business results in a retail environment
• Advanced proficiency with clienteling tools, social media platforms for social selling, and Google Workspace applications
• Strong team leadership and coaching capabilities with ability to build high-performing, motivated workforces
• Excellent oral and written communication skills with capacity to convey messages clearly and select appropriate communication channels
• Meticulous attention to detail and organizational capability
• Flexibility to work varying schedules including evenings, weekends, and holidays as required by business operations
• Ability to stand, bend, climb stairs, and lift items weighing up to 10 pounds

Skills

Experience

["Relevant experience leading a team with direct supervisory responsibility for multiple sales associates", "Proven track record of success managing a selling and operations workforce while achieving business results"]

Education

["4-year bachelor's degree preferred"]

Workplace

Compensation

The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.

Benefits

{"medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, employee discount, and optional voluntary benefits including critical illness, hospital, and accident coverage. Comprehensive benefits package is available for all eligible full-time employees."}

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.