Neiman Marcus Sales Manager

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Recruit and onboard new hires promptly, hire quality talent, and build a talent bench.
• Train and develop team members, support their career goals and growth, set clear objectives aligned with department goals, and support achievement strategies.
• Enforce policies and procedures, ensure associates understand them, and foster accountability.
• Evaluate and calibrate direct reports’ performance and productivity fairly; provide ongoing feedback, follow-up, coaching, and mentoring.
• Develop direct reports’ personal brands as fashion authorities through proactive outreach and social media, broadening their connections beyond their client bases.
• Lead continued education for direct reports, focusing on product knowledge, client events and experiences, targeted selling, and clienteling.
• Promote achievement, recognition, and celebration; resolve workplace concerns and conflicts fairly and with minimal disruption.
• Empower the team to take ownership of internal and external customer issues and resolve them quickly.
• Oversee department scheduling in line with the promotional calendar and business needs, and manage daily team task priorities.
• Build trust and collaboration by encouraging feedback and recommendations; communicate candidly and model appropriate challenges to the status quo.
• Represent Saks Fifth Avenue’s culture and values and foster an upbeat atmosphere with service consistent with company standards.
• Model exceptional service and relationship-building, deliver memorable client experiences, plan and support appointments, and inform clients about in-store events.
• Execute client-development initiatives and partner with store leadership, marketing, vendors, and merchants to identify top clients and deliver events and experiences.
• Build productive relationships and respond to the needs of the team, customers, partners, and community.
• Lead a cohesive, service-driven team and oversee customer-service efforts and escalations.
• Use data to identify client-spending patterns, opportunities to increase wallet share, and ways to drive repeat business.
• Increase new-client acquisition and strengthen relationships using marketing and technology channels, including social media, referrals, and networking.
• Use clienteling tools to provide service, maintain client connections, and make targeted recommendations based on shopping history and preferences.
• Stay informed about new merchandise deliveries to maximize selling potential.
• Drive sales and growth by developing client advisors and client relationships.
• Create plans, manage team execution, anticipate and adjust for risks and roadblocks, and maintain operational excellence across departments.
• Execute in-store plans and strategies to build client relationships and meet client-development goals.
• Analyze internal and external customer behaviors, trends, and preferences, and adjust processes and standards accordingly, including focus programs.
• Support audit compliance and enforce department and stockroom controls, as applicable.
• Monitor business drivers, industry trends, and competitors to identify and pursue opportunities.
• Track progress against departmental strategies and share information, best practices, and ideas to improve business and performance.
• Apply sound decision-making and critical thinking to analyze problems, test hypotheses, seek input, and recommend viable solutions.
• Champion change initiatives and explain their benefits and challenges to the team and others affected.

Qualifications

• Relevant experience leading a team, including supervisory experience managing direct reports.
• Proven success managing a selling and operations workforce and achieving business results.
• Proficiency with available technology, including clienteling tools, social media for social selling, and Google Workspace programs; advanced proficiency preferred.
• Experience building, leading, motivating, and coaching teams to achieve objectives.
• Excellent oral and written communication, with the ability to structure clear, logical messages and select an appropriate communication medium.
• Strong attention to detail.
• Ability to stand, bend, climb stairs, and lift and carry up to 10 pounds may be required.
• Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Luxury retail fashion experience preferred.
• Four-year degree preferred.
• Continuously develops skills and knowledge through training, coaching, and career experiences.
• Working knowledge and appreciation of Saks Fifth Avenue and the fashion industry preferred.
• Ability to adapt one’s approach to different situations and people.
• Creativity and resilience in response to unexpected workplace changes.
• High personal standards for individual work and the work environment.
• Customer-centric mindset rather than a solely store-centric approach.

Skills

Education

Four-year degree preferred.

Compensation

The base compensation for this position ranges from USD 78,007 to USD 97,509 per annum.

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits such as critical illness, hospital, and accident insurance; employee discount; and career advancement opportunities.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.